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Kay Jewelers

  1. Idaho
  2. Idaho Jewelry Store

Reviews, get directions and contact details for Kay Jewelers

Kay Jewelers

Story

Since 1916, Kay Jewelers has grown from one store to more than 1,100 from coast to coast. As the #1 jewelry store in America, we know that offering fine jewelry at a great price is only part of the story. We are fully committed to providing a superior shopping experience - both in our stores and online. Our jewelry consultants are empowered with the knowledge to assist each guest. Shop our selection of engagement rings, wedding rings, diamonds, gemstones, gold, contemporary metals, watches and more. Kay Jewelers carries a wide selection of famous name brand styles, including Ever Us™, Neil Lane Bridal®, The Leo Diamond®, Tolkowsky® diamonds and Le Vian Chocolate Diamonds®. Come visit your Kay Jewelers in Idaho Falls today.

Address: 2300 E 17th St #1131, Idaho Falls, ID 83404, USA
Phone: (208) 523-2988
State: Idaho
Zip Code: 83404


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Reviews
Excellent customer service!! They make me feel like family and even know me by name. I have not only purchased several times from them without any problems but I have gotten repairs/re-sizing done and no issues or problems either. They always have a smile no matter how busy they are. They make sure all my questions are answered and that my jewelry is always in excellent condition! I am looking forward to more outstanding service and jewelry purchases through this Kay's! Happy New Years to everyone at the Kay's in the Grand Teton Mall!
8 years ago (02-01-2017)
Sent my ring in for repairs and they won't fixed a flaw diamond cause it "is within the clarity range"...... They really don't care once you have bought the ring, the store people are decent but don't concern themselves once you make your purchase and the refund time is over, but their cooperate people don't give 2 cents about your satisfaction. I personally would go with a company instead that prides itself on quality and doesn't put in KNOCK OFF diamonds into your wife's ring.... talk about shady dealings, try another jewelers, Kay's will not give what was promised. Their manager Jerry will care until the sale is done and you can't return the ring.
9 years ago (15-03-2016)
I hate how I have to send my ring in every time I want something to get done. They do not have a jewel in Idaho falls store . You don't get your ring back for a couple of weeks stupid stupid stupid
9 years ago (16-03-2016)
Horrible experience at this Kay jewelers. We bought a new engagement ring and the diamond had a large inclusion which we did not see before. We were only a week out from purchase and wanted to exchange the diamond. We were told that it was not possible but we could use it to "upgrade" the diamond. Mind you that Kay has a 60 day return and 90 day exchange policy at any store nationwide. I called up corporate and they annotated my account and gave me a reference number stating I could return or exchange the diamond. I called them back up and told the local store and they still sounded noncommittal. I'll drive somewhere else and go to another Kay. It's worth the drive for better customer service.
10 years ago (01-07-2015)
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