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Kay Jewelers

  1. Newport
  2. New Jersey Jewelry Store
  3. South Orange Village Jewelry Store

Reviews, get directions and contact details for Kay Jewelers

Story

Since 1916, Kay Jewelers has grown from one store to more than 1,100 from coast to coast. As the #1 jewelry store in America, we know that offering fine jewelry at a great price is only part of the story. We are fully committed to providing a superior shopping experience - both in our stores and online. Our jewelry consultants are empowered with the knowledge to assist each guest. Shop our selection of engagement rings, wedding rings, diamonds, gemstones, gold, contemporary metals, watches and more. Kay Jewelers carries a wide selection of famous name brand styles, including Ever Us™, Neil Lane Bridal®, The Leo Diamond®, Tolkowsky® diamonds and Le Vian Chocolate Diamonds®. Come visit your Kay Jewelers in Jersey City today.

Address: 30 Mall Dr. W., Space A72, Jersey City, NJ 07310, USA
Phone: (201) 216-0002
State: New Jersey
Zip Code: 07310


Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 12:00 – 5:00 PM

Update Info
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Reviews
I do not understand why people are rating this store one star. I've been coming to this store for years, I know the manger and most of the staff they've done nothing but great things to accommodate me. They always offer you a credit card option but don't pressure you to sign up and respect your opinion if you want the card or not. If you are going to come to the store see the manger first he is very knowledgeable and professional and highly educated on the store inventory.
9 years ago (13-01-2018)
Do Not bring here for cleaning!!!! They replaced one of the stones on the ring by taking a bigger rock and putting in a smaller rock. BIG DIFFERENCE but nice try
9 years ago (26-11-2017)
The worst Customer Service and experiences ever! I have worked in the Customer Service arena for 25+ years and I pride myself in making sure each customer is handled with the utmost respect. If I fail to do so, my Manager would have my head! We'll Kay's Jewelers are the worst! We have purchased several pieces of jewelry from this retailer and all of the pieces have had to be returned due to a lost stone, broken clasp or missing link. The last visit was a bracelet, which I dropped off on July 30, 2017, as of today's date 9/16/2017 no bracelet! The Manager gave me another lame excuse about the shop confused the paper work, yada, yada, yada, which is a lie from the pits of hell! After telling the Manager how disgusted I am, he assured me the bracelet will be ready this Tuesday, and that he would give me a call. I won't hold my breath, but I hope for their sake, it will be ready for pick up. Please do not purchase anything from Kay's Jewelers. The merchandise is beautiful on display, but the Customer Service is totally unacceptable! If you are looking for nice product along with excellent service visit Diamond Hut Jewelers! Product is backed %100 and they will take care of you regardless to where you made your purchase!! Sorry Neil Lane, you need to reconsider who you sell your diamonds to! The worst experience ever with a jewelry company!
9 years ago (16-09-2017)
The worst customer service on the planet. Purchased a ring in November and had a stone fall out in December shortly after. Went to get repairs the day after, one woman I spoke to said it would take 2-3 weeks for a repair with a minor fee. When I called on the promised date, I spoke to another gentleman who said they did not have my ring and the "minor fee" would be $180, nearly the same amount I paid for the ring itself. Afrer voicing my frustration, they said their employee handled the situation incorrectly, recalled the ring and said they would swap it for free, to wait another 2-3 weeks and I'll have a brand new ring. I return to the shop a couple of days after the promised date to give them more time to have my ring ready, and the ring hasn't even been shipped to the store. If you are looking to buy anything, don't come here, better options in the mall. I'm definitely never returning if I can ever get my ring back.
10 years ago (03-02-2017)
Just stood here waiting and waiting, wasn't that busy aside from 1-2 customers who finished. Was told multiple times "I'll be with you". Look over and someone else getting help. Merry Christmas.
10 years ago (18-12-2016)
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