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Kay Jewelers

  1. AL
  2. Alabama Jewelry Store

Reviews, get directions and contact details for Kay Jewelers

Story

Since 1916, Kay Jewelers has grown from one store to more than 1,100 from coast to coast. As the #1 jewelry store in America, we know that offering fine jewelry at a great price is only part of the story. We are fully committed to providing a superior shopping experience - both in our stores and online. Our jewelry consultants are empowered with the knowledge to assist each guest. Shop our selection of engagement rings, wedding rings, diamonds, gemstones, gold, contemporary metals, watches and more. Kay Jewelers carries a wide selection of famous name brand styles, including Ever Us™, Neil Lane Bridal®, The Leo Diamond®, Tolkowsky® diamonds and Le Vian Chocolate Diamonds®. Come visit your Kay Jewelers in Daphne today.

Address: 6890 US Hwy 90, Ste. 11, Daphne, AL 36526, USA
Phone: (251) 625-1043
State: AL
Zip Code: 36526


Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 12:00 – 5:00 PM

Update Info
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Reviews
I love this store and all the ladies in it! They are absolutely amazing. This is the store to shop in. They do everything they can to help you find what you are looking for. They listen to what you say and find it. I will not shop anywhere else. They are my favorite jewelry store and my favorite jewelry ladies. They helped my find the perfect ring for me and my fiancé. If you are looking for the perfect ring, go to Kay Jewelers in Daphne!!!! AMAZING!!!!!
8 years ago (03-12-2017)
HORRIBLE MANAGER NAMED MICHELLE!!! Worst Customer service ive ever experienced anywhere! Went to Kays about a week & a half ago to look and purchase an engagement ring with my fiance. Starting looking at rings in our budget and was only shown 1 ring which I loved (& the girl who showed us the ring got kinda in trouble for showing it to us) until they said they were having a diamond show & started showing me rings from those cases, apparently they only have a diamond show every so often and I was shown about 3 rings or so from those cases & ended up picking one of the 3 after being felt like those were the only ones in our budget and I was pressured into it. We were able to get the ring sized that day & take it home. Skip to week or so later, I decided to just browse online at rings that were in our budget & that said available in store at my local store. Came across several beautiful rings that I was NEVER shown to begin with so I decided to call and speak with the manager who helped us & told her about how I had seen a few online that said they were available in store & in our budget, so I go to the store to see them in person to make sure I didn't pick the wrong ring. Got there & the manager who from the first visit was super helpful and nice, didn't speak to me once when I entered the store. I showed the girl who was helping me a few rings I seen online that said they were in store & the first ring she said " oh we just sold that ring" the 2nd and 3rd ring I showed her she Said " I don't think we have it" & I was like "why would it say it was in store if It wasnt?" She couldn't give me an answer. She did everything in her power to convince me to keep the ring I had but that pissed me off even more so I still ended up returning the ring which I know they aren't happy about, but I wasn't happy with being pretty much only shown options that benefited them. They didn't treat me the same as the first experience & u just don't do your customers that way. Regardless. I will do everything to make sure everyone is aware of how crooked this place is. Also, after returning the ring (which was leased throigh progressive) we made an account online to see how the process of the refund was going, come to find out our total was double the price we were told it would be in store from the kay employees. The deposit we put down was suppose to be 79 dollars and would also be the amount of our monthy payment & after looking online we discovered they charged us 86 dollars for the deposit & that our payments would be 91.60 WEEKLY! We were told 79 dollars and some change monthly and then it shot up to 91.60 weekly! They never went over the contract or interest rate with us. After the return I asked the employee if everything on their end was done and all we were waiting on was the leasing company to do their part. Called the leasing company to find out that they were waiting on KAYS to send the invoice over to get the refund process done & taken care of. Called Kays once again to speak with the unprofessional, rude heifer off a "Manager" to make sure they sent the invoice in and to try to get some answers as to why she never vocally disclosed with us while signing the lease that our total was actually double the price she told us, & she would not answer the question. All she would say was "you made the return, what else do you need, blah blah.." How they can get away with is beyond me, after asking her multiple times times she actually HUNG UP on us. I called bk & another girl asnwer the phone, I continued to try to get answers we as customers deserved & as I was speaking the girl started pressing buttons on the phone & then hung up on me, incredibly immature & unprofessional. I am mind blown at my experience. I made a complaint with corporate, with the better business Bureau and got intouch with the district manager with the help of another kays manager of a different location! KAYS IS A FREAKING JOKE, THEY LIE & NEVER FULLY DISCLOSE THE FULL TRUTH & PRICE TO THEIR CUSTOMERS IN ORDER TO MAKE THEIR SALES & COMMISSION!
8 years ago (03-12-2017)
The worst place ever! They do not know how to answer the phone. And when they do answer the phone their rude! I refuse to buy anything else from Kay's!
8 years ago (26-12-2017)
Nice stuff good personnel willing to help you
8 years ago (07-10-2017)
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