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Kay Jewelers

  1. Pennsylvania
  2. Pennsylvania Jewelry Store

Reviews, get directions and contact details for Kay Jewelers

Story

Since 1916, Kay Jewelers has grown from one store to more than 1,100 from coast to coast. As the #1 jewelry store in America, we know that offering fine jewelry at a great price is only part of the story. We are fully committed to providing a superior shopping experience - both in our stores and online. Our jewelry consultants are empowered with the knowledge to assist each guest. Shop our selection of engagement rings, wedding rings, diamonds, gemstones, gold, contemporary metals, watches and more. Kay Jewelers carries a wide selection of famous name brand styles, including Ever Us™, Neil Lane Bridal®, The Leo Diamond®, Tolkowsky® diamonds and Le Vian Chocolate Diamonds®. Come visit your Kay Jewelers in State College today.

Address: 2901 E. College Ave., Spc. 604, State College, PA 16801, USA
Phone: (814) 867-7660
State: Pennsylvania
Zip Code: 16801


Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 12:00 – 5:00 PM

Update Info
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Reviews
My finance recently bought my engagement ring from this store. It was far too big so I had to drop it off to be sized the same day we got engaged. They gave me a promise date of 2 weeks. I got a call on the 2 week mark that my ring had to be sent back because it was missing 3 of the smaller diamonds on the band. My question to Kay Jewelers is how can you be so careless when customers spend the amount of money they do at your stores. The merchandise should be quality control checked before leaving the repair facilities. And if they are, how do 3 diamonds get knocked out in transit? Again, are you that careless of a company? I am highly dissatisfied with Kay Jewelers right now.
9 years ago (21-03-2017)
Horrible place to shop. Would never do business there again. Manager was horrible and felt we were pulling teeth to look at rings and nothing but a bother. Had issue with diamonds falling out and finally just returned. Paid mostly cash so that had to be refunded with a check.....4 days they say to mail. 10 days later and still waiting. Called store for help, they didn't want to help. Said info was on return receipt. NO, NO, IT'S NOT! STAY AWAY, THE WORST TREATMENT WE EVER RECEIVED. Still no refund check.
10 years ago (17-01-2017)
My husband and I will never purchase anything from Kay Jewelers in State College ever again! My husband went into the store in January to order a mothers ring for my birthday. He placed the custom order 3 weeks before my birthday with the store manager. The store manager told my husband she would call and let him know when the order would be ready once she completed the order online. She never called so my husband stopped in. She forgot to order it! Then told my husband it would not arrive in time for my birthday and didn't even apologize or try to make it right! He decided that if it was going to be late anyway he would order online and have it delivered to our home so she didn't get credit for the order. Once it arrived (a week after my birthday) I had to go into the store because it was the wrong size. I complained to the associate about the poor service my husband received and she was very apologetic. The store manager came over and was very rude responding with "whatever". Both the associate and the manager assured me I would be called once my replacement ring had arrived. Since it had been more than 2 weeks, I decided to call the store to check the status last night only to be informed that it had been at the store "for awhile" and that they had no way to contact me because it was a web order. Seriously!! Today I went in and spoke to the manager about the poor service we received for this entire process. I explained how frustrated my husband and I were and that he never wanted to shop at this location ever again. Her exact response was once again "Whatever". What manager responds this way to an unsatisfied customer? I am done with Kay Jewelers in State College unless they get rid of this manager! I will continue to spread our story and encourage my friends and family to go elsewhere.
11 years ago (08-03-2016)
Very poor customer service. They made promises to repair/replace life-time warranty at time of purchase. I fell for it. When I went for a repair I was told otherwise. The associate / manager did not care one bit. I advise shopping somewhere else.
10 years ago (06-10-2016)
Awful, go anywhere else! They lie to you, screw up and try to fix things behind your back and the staff is clueless. Also, they dont have a jewler on site so expect 2-3 weeks for anything that needs sent out.
9 years ago (27-03-2017)
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