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Kay Jewelers

  1. Oklahoma
  2. Oklahoma Jewelry Store

Reviews, get directions and contact details for Kay Jewelers

Story

Since 1916, Kay Jewelers has grown from one store to more than 1,100 from coast to coast. As the #1 jewelry store in America, we know that offering fine jewelry at a great price is only part of the story. We are fully committed to providing a superior shopping experience - both in our stores and online. Our jewelry consultants are empowered with the knowledge to assist each guest. Shop our selection of engagement rings, wedding rings, diamonds, gemstones, gold, contemporary metals, watches and more. Kay Jewelers carries a wide selection of famous name brand styles, including Ever Us™, Neil Lane Bridal®, The Leo Diamond®, Tolkowsky® diamonds and Le Vian Chocolate Diamonds®. Come visit your Kay Jewelers in Norman today.

Address: 3341 W Main St, Norman, OK 73072, USA
Phone: (405) 364-1465
State: Oklahoma
Zip Code: 73072


Update Info
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Reviews
I hate writing bad reviews, but everyone needs to know how terrible this store is. My husband bought my engagement ring at the Kay Jewelers at Sooner Fashion Mall. The original ring had an artificial emerald, but he paid extra for them to replace the artificial stone with a natural emerald. The emerald fell out twice within a 6 month period, and the last time we took it in, was because one of the white sapphires fell out. I'm not rough with my hands by any means, and each times stones fell out was because I had snagged them on my clothes. When we went to pick up the ring the last time, I noticed that the emerald was different. It was a light green, unlike the dark green stone that was previously in it. Upon looking at the stone, we noticed that not only did it have a large scratch mark right down the center, but it was also chipped. We took it back in, and they put it under the microscope. The lady then claimed that there was in fact, no chip, but the scratch was there. She also mentioned that they couldn't replace the stone, and that the stone was artificial - which is not what my husband had paid for. We took it directly over to Mitchell's Jewelry, who had made my wedding band. They looked at it briefly and told us that we were not crazy and that the chip was definitely there. Thanks to Kay, we are having to invest in another ring. I have been telling everyone, and I will continue to tell everyone to skip Kay and go straight to Mitchell's. Don't waste your money.
8 years ago (28-12-2016)
The employees are under an oppressive dictator of a store manager. We have had 6 years of trouble with 2 ring in this store. After 6 years and 4 managers the current one kept telling me to stop telling at the employees wen I was simply speaking in a normal volume for the surround noise. Then she wouldn't identify herself or give me her bosses name for me to call and speak with. When she ignored my questions and I asked who her boss she threatened to call security... I was kind of over whelmed with confusion as I wasn't being rediculous. This store has gone down hill so fast. She is a worn out pissed off overworked overpaid manager of people who isn't allowed to help customers. She needs fired and put on a black list. Definitely record your conversations when u go in!! I had to call corporate!
8 years ago (26-12-2016)
So my husband and i decided we were going to get married and started looking at rings together, we came upon this location just walking around the mall. I was told a certain glass box full of rings were also available in yellow gold upon request since I liked it more than white gold. The one I picked out however was not, we brainstormed and Kristen, the store manager says "Oh I have an idea we can custom order it". My mother in law had given us a ring with a big stone in it so she added it in the custom ring and it ended up being cheaper than the one in the store, it was perfect. We were told it would take 6 weeks and it ended up taking about 12, that was pretty disappointing, I'm not patient. So the rings came in mine was beautiful and my husbands was a half size to big than what he ordered and it was tungsten so they had to order a new one and it also took longer than expected. We decided to order a band for my engagement ring, they had it in white gold but I asked for yellow gold to match my ring, we waited longer than expected again but it finally came in 2 days before the wedding I was sooooo happy, when the clerk pulled the ring out it was WHITE gold! I was pretty pissed as you can imagine and said I didn't want it any more as I didn't want to wait and be disapointed again. Now a little over a week from this happening my engagement ring has two stones missing and we cannot get a refund because my ring is a "custom order" (because it wasn't available in yellow gold.) And they don't return custom orders. I wish I would have read reviews before shopping here it has been miserable and the beautiful ring that's suppose to resemble our marriage is tainted with bad experiences. Please save your money and shop somewhere that stands behind their product, a place that actually cares more about the experience and product than the money.
8 years ago (14-10-2016)
I have had a fantastic relationship with the Kay's store. The manager Kristen has done a great job taking care of me and my fiance's needs from engagement to wedding bands, and several other items. We have had stones changed out, repairs made, and special orders completed. All this done over a year's period of time with great results.
9 years ago (02-08-2016)
I am beyond disgusted with the customer service I received today from Kristen (the so called manager). Over the past 6 years my husband and I have bought over $15,000 in jewelry from this store and have NEVER been treated as poorly as I was today! I dropped my wedding ring off on January 3 to be sent off to have a diamond replaced and all of the other diamonds checked. On my receipt it says "Promised date January 19". So on January 19 I called the store to find out if my ring was ready to pick up and I spoke to a sales associate that stated "I don't know where your ring is"… I don't know about anyone else but my wedding ring is my most cherished possession and to hear "I don't know where your ring is" literally made me sick. She then told me she would call me on Thursday to let me know if it had arrived yet. Well today is Thursday and as of 2 o'clock I still hadn't heard anything so I called up there and requested to speak to a manager. I was told that the manager was busy and would call me back… Well 4:30 rolled around and still nothing so I called again and spoke to the manager whom told me that she didn't know where my ring was laughed when I expressed how concerned I was and told me to hang on while she checked "the drawer"… Again I don't know about anyone else but a "drawer" is no place for my wedding ring. She then got back on the phone to tell me that she found my ring and I can pick it up. I asked her why no one called me to let me know that it had arrived and she said "we don't call our customers" I said then why on Tuesday when I called did the lady tell me she would call me today to let me know if it arrived and she said again "I don't know we don't call our customers, we send an email and I guess your email is messed up because it didn't go through". She ended up hanging up on me after I asked her for her first and last name because I was going to make a complaint to the corporate office. Needless to say once I pick up my ring on Saturday I will never do business with this store again. I warn everyone if you are looking for customer service you might as well go to Zales because you're not going to find it here. Also, when I called and complained to the corporate office the customer relations manager expressed her apologies to me and said that it is completely absurd that she said they don't call their customers… They are taught in training that anytime a customer's jewelry comes back from being repaired they are to call the customer immediately to let them know it is ready to pick up!
9 years ago (23-01-2016)
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