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Reviews, get directions and contact details for Kay Jewelers

Kay Jewelers

Story

Since 1916, Kay Jewelers has grown from one store to more than 1,100 from coast to coast. As the #1 jewelry store in America, we know that offering fine jewelry at a great price is only part of the story. We are fully committed to providing a superior shopping experience - both in our stores and online. Our jewelry consultants are empowered with the knowledge to assist each guest. Shop our selection of engagement rings, wedding rings, diamonds, gemstones, gold, contemporary metals, watches and more. Kay Jewelers carries a wide selection of famous name brand styles, including Ever Us™, Neil Lane Bridal®, The Leo Diamond®, Tolkowsky® diamonds and Le Vian Chocolate Diamonds®. Come visit your Kay Jewelers in Las Vegas today.

Address: 6659 S Las Vegas Blvd Suite 107, Las Vegas, NV 89119, USA
Phone: (702) 614-8487
State: Nevada
City: Las Vegas
Zip Code: 89119


Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 12:00 – 5:00 PM

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Reviews
Horrible experience, unfriendly welcome, no one greeted me just looked at me instead. Let me place my pearls on the glass counter instead on the fold-out protector. I go every 6 months to have my jewelry checked. I couldn't close my clasp on my necklace. The clerk didn't offer to help me, just watch me struggle. I was very unhappy with the service. Wouldn't recommend to go shopping there.
8 years ago (18-05-2017)
All the ladies were friendly and helpful. Marsha is the one that I dealt with personally and my choice for a new setting for my ring. She listened to what I was looking for and what I wanted and she and the rest of these did what they could to help meet that need. I walked out there a happy consumer. Marsha was wonderful. They have my business for life.
10 years ago (22-11-2015)
GREAT
7 years ago (21-02-2018)
Unprofessional. I purchased a Neil Lane bridal ring for my fiance as a surprise. After giving it to her we brought it back to be resized to fit perfectly. The ring was a size 7 and she needed a 5 1/4. I was told it would be 3 weeks or I would get an email if it was done sooner. I called the day before the original promise date and they stated it was ready and I had been emailed the day before. I told them I hadn't received an email and processed to verify my email addrees, which was correct. My finace went to pick up the ring that evening, she tried it on and found it was to big. The employee measured the ring and found that it was a size 6. The employee told her that Niel Lane's rings could only be resized up or down one size. The employee said that they didn't know the ring was a Neil Lane, my finace told them it's written on the inside of the band how do you not know? Then the employee shows my finace a copy of the purchase receipt with the price and everything on it, to try to prove it doesn't say Neil Lane. They tell her a new ring will need to be ordered in her size and that it will take 2 months. I returned later to question why they would give us a ring in the incorrect size back anyway? I asked way wouldn't the person resizing the ring see that it wasn't possible to resize the ring to a 5 1/4, stop and call the customer and tell them that a new ring will need to be ordered. Instead they decided to return an incorrect product to us and expect us to be happy with it?! I called their corporate offices and they were not simpathetic to our situation and offered NOTHING to make us happy customers. Now we're stuck waiting for a new ring that could take 2 months. Rediculously unprofessional and you now have lost a customer.
11 years ago (30-01-2015)
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