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Kay Jewelers

  1. Maryland
  2. Maryland Jewelry Store
  3. Rosaryville Jewelry Store

Reviews, get directions and contact details for Kay Jewelers

Story

Since 1916, Kay Jewelers has grown from one store to more than 1,100 from coast to coast. As the #1 jewelry store in America, we know that offering fine jewelry at a great price is only part of the story. We are fully committed to providing a superior shopping experience - both in our stores and online. Our jewelry consultants are empowered with the knowledge to assist each guest. Shop our selection of engagement rings, wedding rings, diamonds, gemstones, gold, contemporary metals, watches and more. Kay Jewelers carries a wide selection of famous name brand styles, including Ever Us™, Neil Lane Bridal®, The Leo Diamond®, Tolkowsky® diamonds and Le Vian Chocolate Diamonds®. Come visit your Kay Jewelers in Bowie today.

Address: 15502 Emerald Way, Bowie, MD 20716, USA
Phone: (301) 262-5652
State: Maryland
City: Bowie
Zip Code: 20716


Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 12:00 – 5:00 PM

Update Info
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Reviews
Awful experience; Awful store; Awful customer service!! If I could rate it with zero stars I would... I went in to get a custom engagement ring back in December 2016, from the store here in Bowie, MD. I already had an heirloom diamond, but wanted a different setting. I ordered a custom setting from them on December 8, and was given a ''promise date'' of January 8. January 8 comes around and I don't get a phone call from Kay letting me know about the ring. I call the store on Jan 8 and nobody knows where the ring is, I'm told it ''should be here Monday or Tuesday." So after being delayed and ME calling the store everyday, I get the ring 5 days after the ''promise date." The agent tells me there were some defects that she wasn't happy with and that she would order a new ring after the engagement. My fiance and I go back into the store on Jan 21 and spoke with the agent. After our discussion, we ordered a new setting (the same ring) and in the correct size (it ended up being a little too big); we were told it'd take 10 days. After 12 days I still received no phone call, and called the store. They ordered it wrong, and it was delivered in the wrong metal....but nobody from the store decided to call me and tell me that, instead they tried to keep me in the dark about it all. I was told it would take another 10 days for it to come in. That should have put us at Feb 17, but they were ''delayed'' because "Valentine's Day is their busiest holiday." Feb 26 comes and I've had enough; no phone calls no updates, nothing. I went to corporate. After being assigned a case specialist and several back and forth, we were told that the vendor ''ran out of the metal'' and that we needed to order a new setting altogether. Now when was Kay gonna tell me the vendor ran out of metal and that my ring would be delayed?? Ever? The store was blaming the vendor, the vendor was blaming Kay; nobody was taking any responsibility for their incompetence. Nobody was giving us a straight answer, they kept jerking us around and leaving us in the dark. We had had enough. We had my heirloom stone removed, returned the setting to the store and got a full refund. The best part, is there was no apology from the Bowie store manager, she had no idea we were there to get a refund, she was completely out of touch with the issues going on at her store. They already had my money, and didn't care about my satisfaction or resolving the issue. Through the entire process, I made over 20 calls to corporate and the Bowie store....I received 3 phone calls in return from Dec 8 til March 13....1 of those calls was soliciting me for more money!!!! Don't waste your time or money in that store...they don't care about you or your satisfaction, they just want your money and that's it.
9 years ago (15-03-2017)
I was already nervous to enter into the store by myself, but as soon as I walked in, I was greeted by a super nice employee by the name of Ndidi Ukaibe. She helped my nervousness and walked me through all things ring sizes, to cushion cuts, and to my dream cushion custom cut ring with ease! Excellent service, you are in good hands here. Can't wait to be back with my DREAM MAN!!!! :-))
10 years ago (15-11-2016)
I had an amazing experience at this particular location especially by Ms. Ndidi Ukaibe. I went to this location to know my ring size and potential engagement ring, and left with more information than I can imagine (e.g.,The 4 C's). She really took her time out to make sure I was well informed and I did not feel rushed at all. This particular branch is also very neat and well organized with excellent workers providing great customer service. Thanks for the quality service you provide Kay's Bowie! I will definitely be back soon.
10 years ago (15-11-2016)
Went into this Kay's for routine inspection/cleaning and was ridiculed by some unprofessional women! Very distasteful and shameless! Will not return to this location.
10 years ago (31-12-2016)
Bought husbands wedding ring, a tungsten ring. Supposedly indestructible.. NOT! It fell on tile floor during our honeymoon in St. Maarten and it shattered! Going to Bowie, MD store where I purchased today 07-12-16. Very dissatisfied and feel like they robbed me knowing the ring the solD me AND charged me was a FAKE!
10 years ago (12-07-2016)
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