Kay Jewelers

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Address: 2860 Campus Way N #2649, Lanham, MD 20706, USA

Phone: (301) 808-9367

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State: Maryland

Zip Code: 20706

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Reviews

I am so sad I have to write this review but after the experience I just had I felt it would be a disservice to any future customers if I didn't. I would like to start by saying my husband and I have been repeat customers to Kay Jewelers, in fact, to this location in particular. We brought our wedding rings and other jewelry from Kay's. My sweet husband brought me a really beautiful but expensive Mavodo watch for Christmas. The gesture was thoughtful but we cannot afford it at this time. My intent was to take the watch back immediately but with conflicting work schedules and a young child I was finally able to take the watch back today Jan 22, 2017 (32 days after it was purchased). Just to be on the safe side my husband called customer service to inquire how much time we had to return the item, to which he was told 60 days. When I took it back today the store manager told me it was out side the 30 day window and we could not return it. Mind you, it is 2 days past the 30 day window not to mention my husband was told we had 60 days to return it. To make sure I did my due diligence, I called customer service. The representative told my that the decision to have the item returned is at the total discretion of the store manager. I explained we are going through a financial hardship at this time and really cannot afford the item. The rep reached out to the store manager on our behalf  and she still refused to except a return. This shows the that Kay's does not value their customers and is lacking in compassion and empathy. Please spend your money somewhere where you will be appreciated. 

Signed,

A former Kay Jewelers  customer

 9 years ago (22-01-2017)

My visit to the store today was unlike antthing I've ever experienced at Kay Jewelers before. When I visited the store today, the two young ladies didn't even acknowledge me when I  entered although they both looked up and St me as I  entered. I stated to mtself, "hiw rude" and the Hispanic sales girl asked what I  said. I repeated it and then she sarcastically said hi, can I  help you. I stated I needed a watch battery and took off my watch and handed to her. She took it with two fingers as if it was something nasty and vile to touch. Totally offensive. I got my watch back and left and will NEVER visit this location again. These sales people should be watched and counseled on good customer service.

 9 years ago (10-08-2016)

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