Kay Jewelers

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Since 1916, Kay Jewelers has grown from one store to more than 1,100 from coast to coast. As the #1 jewelry store in America, we know that offering fine jewelry at a great price is only part of the story. We are fully committed to providing a superior shopping experience - both in our stores and online. Our jewelry consultants are empowered with the knowledge to assist each guest. Shop our selection of engagement rings, wedding rings, diamonds, gemstones, gold, contemporary metals, watches and more. Kay Jewelers carries a wide selection of famous name brand styles, including Ever Us™, Neil Lane Bridal®, The Leo Diamond®, Tolkowsky® diamonds and Le Vian Chocolate Diamonds®. Come visit your Kay Jewelers in Sioux City today.

Address: 4400 Sergeant Rd Unit 504, Sioux City, IA 51106, USA

Phone: (712) 276-6551

Website

State: Iowa

City: Sioux City

Zip Code: 51106

Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 12:00 – 6:00 PM

Update Info

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Reviews

Kay's customer service is by far the worst I've encountered from any jewellery store and the product quality is very poor for the amount of money you spend. I bought a $400 necklace at Kay's and bought their "high recommended" adjustable chain for an additional $50. I am now on my FIFTH highly recommended chain of theirs because the clasp for the chain gets lodged in the charm and breaks. Instead of offering me an alternative chain, they questioned by ability to be able to fasten the chain properly when that was never the issue. This entire issue resulted in me not being able to wear my necklace in fear that the chain would break and I would lose the charm entirely. Every trip to Sioux City to replace the chain was an unorganised hassle where we typically waited 30-45 minutes for them to do computer work that should've been done before we arrived. We were never compensated for the unnecessary issues we had with their jewellery. We put our faith in Kays for the last time when we purchased my engagement ring. I brought it to Kays to get routinely inspected and the next day I lost a diamond on it. When we got the call saying it was fixed we sat there for 45 minutes waiting for them to find the ring which the filed under a completely different name. We were never apologised to for this huge inconvenience either. As we lost our patience with them like any customer who spends $6000 on a ring that is "missing" would, they continuously snipped at us saying it was not their fault. After the limitless hassle every piece of jewellery we have bought there has caused and their inability to provide ANY compensation for their mistakes, it is safe to say we will never do business with this company again. I recommend going anywhere else to purchase jewellery and can almost guarantee that you can find better quality jewellery in a vending machine and wouldn't have to deal with unpleasant employees either.

 7 years ago (13-03-2018)

I hate kay jewlers! We went in to make a payment on our item they said they could not find our account but we never had problems before thet wouldn't even help. Huge hit on credit score! They don't help or care! Just want money. Go any where else to buy.

 8 years ago (31-10-2017)

I recently bought a ring for my fiancé in Sioux Falls South Dakota and Sioux City is a little bit closer so we went there to get it looked at to be resized it was unprofessional and I felt like she and I were both treated rudely I would highly recommend the Sioux Falls Kay instead. They were vary helpful and told me all the information I needed upfront!

 8 years ago (17-10-2017)

I bought an engagement ring in December at this jewelry store   I bought the diamond ring here and liked the bands that fit with the ring I was going to wait till March like I was told to get the bands and use my santa bucks that I earned in December because I would save money turns out Santa Bucks started in January  not March and the salesman were very pushy here 

So I got the ring and went to the Norfork Nebraska Kay jewelry store to use my santa bucks and get my band that I picked out earlier in Sioux City
The band that was supposed to fit was the wrong band Sioux City Kay jewelers lied to me about the band so I had to pick out a different band in Norfolk I  picked out a different band and then when it came into the store it apparently was the wrong band again and I had to get another band it took three months to get my ring back I wanted to return the ring because of the issues I was tired of dealing with Kay jewelers they would not take the ring back because it was over the 60 day return policy they had my ring for almost 3 months before I actually received it. So I had to keep a ring that I liked with the band I never did want  corporate was very sorry they only gave me $500 back wouldn't return the ring and wouldn't call me back for a month 
Kay is a bad store and chain overall. Not very happy. They have lost my buisness. I am not the only one with issues

 8 years ago (13-03-2017)

Do everything in your power to not purchase anything from Kay. The sales will say anything but the truth to sell. The service after I spent 3k on a ring was atrocious. Good luck getting a straight answere about anything. Diamonds are falling out left and right. One time we literally made it to the exit before another fell out. Unbelievable. I will do everything in my power to divert people from buying from Kay. What a crappy experience for something that is supposed to be a lifetime memory. 
Customer service is worst I have come across in a long time. 

 11 years ago (27-09-2014)

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