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Reviews, get directions and contact details for Macy's

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Macy's, established in 1858, is the Great American Department Store - an iconic retailing brand over 740 stores operating coast-to-coast and online. Macy's Marlow Heights offers a first class selection of top fashion brands including Ralph Lauren, Calvin Klein, Clinique, Estee Lauder & Levis. In addition to shoes and clothing, Macy's has a wide variety of housewares, gifts and furniture. Plan your visit to 4101 Branch Ave. Marlow Heights MD 20748 today!

Address: 4101 Branch Ave, Marlow Heights, MD 20748, USA
Phone: (301) 423-3300
State: Maryland
Zip Code: 20748


Opening Hours

Monday: 10:00 AM – 8:00 PM
Tuesday: 10:00 AM – 8:00 PM
Wednesday: 10:00 AM – 8:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:30 PM
Saturday: 10:00 AM – 9:30 PM
Sunday: 11:00 AM – 7:00 PM

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Reviews
I revived very extremely bad customer service. I had to deal with disrespectful sales associate. I wanted to but a bracelet and because it didn't have the price tag they just put it back with out telling me. When I got home I noticed it wasn't in my bag. I checked my receipt and the bracelet were not on the list. When I got back to the store everyone had a different story to tell me. A sales associate told me that the cashier who rung me up put the bracelets back because there was no bar code to scan. I was not told that they put anything back for any reason. When I asked why the bracelets were put back he told me he didn't see it. Many of the other sales associate that were around were laughing and rolling there eyes it was a really experience.
8 years ago (23-12-2017)
I called this store over and over for about 30 min. No one answered in the childrens section. After my 5th attempt I was told by a manager that someone would answer my call.. It kept ringing.... Kendra from the makeup department to help. (She was so sweet) then when i got to the mens calogne dept. They where so nice and they made me forget i was even mad in the first place...great staff they just need to answer the phones. Thanks for turning my day around guys!😁💖
8 years ago (24-01-2018)
I had a return in women's shoes- the lady was so nice & professional, it made my shopping experience GREAT.
8 years ago (25-11-2017)
I buy usualy on that store. This time they did have many discounts.the atention is not bad.depent of the associated that help you. Sometime staff is racism.probably because you dont see much people from another culture buying there.
8 years ago (17-10-2017)
Jalen was extremely courteous, very pleasant and most helpful during my visit to the Marlo Heights store to pick up items ordered online. He displayed patience with a frustrated customer who learned that their selected items were not on sale. I observed him rechecking the price to confirm it not being on sale. Having worked for Macy's in the past, I would definitely give him an A plus and look forward to shopping there again. Sincerely, Carol F.
8 years ago (06-07-2017)
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