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Reviews, get directions and contact details for Kay Jewelers

Kay Jewelers

Story

Since 1916, Kay Jewelers has grown from one store to more than 1,100 from coast to coast. As the #1 jewelry store in America, we know that offering fine jewelry at a great price is only part of the story. We are fully committed to providing a superior shopping experience - both in our stores and online. Our jewelry consultants are empowered with the knowledge to assist each guest. Shop our selection of engagement rings, wedding rings, diamonds, gemstones, gold, contemporary metals, watches and more. Kay Jewelers carries a wide selection of famous name brand styles, including Ever Us™, Neil Lane Bridal®, The Leo Diamond®, Tolkowsky® diamonds and Le Vian Chocolate Diamonds®. Come visit your Kay Jewelers in Rapid City today.

Address: 1335 Eglin Street, Space 200, Rapid City, SD 57701, USA
Phone: (605) 342-8233
State: South Dakota
City: Rapid City
Zip Code: 57701


Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 12:00 – 5:00 PM

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Reviews
Terrible customer service took 3 tries to get a ring size right
7 years ago (29-12-2017)
Watch repairs can take in excess of 6 months, ring sizing can take in excess of two months. Their customer service is horrible, once repairs are done, they don't always call to inform you they are ready. There isn't an excuse for never returning my call, but they use being busy as an excuse. Six months for a watch glass replacement is unacceptable. Last but definitely not least, they are rude and defensive when confronted about my experience.
8 years ago (22-03-2017)
Cassandra was amazing! All the staff was quick to help and not pushy! Would definitely recommend to anyone!
9 years ago (20-12-2016)
The worst service I have ever heard of or seen! What was supposed to be one of the happiest days of my life has been completely and utterly ruined by the horrible staff and customer service provided by this store. Thanks for ruining my engagement Kays!
9 years ago (30-07-2016)
Staff was confrontational with me. Isn't it expected that a customer should be treated with respect. I need to have a ring repaired that I purchased there but I will never buy another piece of jewelry from Kay Jewelers in Rapid City SD
10 years ago (13-11-2015)
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