Kay Jewelers

Reviews, get directions and contact details for Kay Jewelers

Story

Since 1916, Kay Jewelers has grown from one store to more than 1,100 from coast to coast. As the #1 jewelry store in America, we know that offering fine jewelry at a great price is only part of the story. We are fully committed to providing a superior shopping experience - both in our stores and online. Our jewelry consultants are empowered with the knowledge to assist each guest. Shop our selection of engagement rings, wedding rings, diamonds, gemstones, gold, contemporary metals, watches and more. Kay Jewelers carries a wide selection of famous name brand styles, including Ever Us™, Neil Lane Bridal®, The Leo Diamond®, Tolkowsky® diamonds and Le Vian Chocolate Diamonds®. Come visit your Kay Jewelers in S. Portland today.

Address: 364 Maine Mall Rd Maine Mall Rd, South Portland, ME 04106, USA

Phone: (207) 775-1861

Website

State: Maine

City: South Portland

Zip Code: 04106

Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 12:00 – 5:00 PM

Update Info

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Reviews

Here's a hint people....when you see a customer walk into your store acknowledge them no matter how they look. Was dressed down but there to spend money and did not have one associate there even give me a bit of their time. You might want to hire better employees and properly train them on customer service. Needless to say I spent my money else where.

 7 years ago (16-02-2018)

Horrible, absolutely horrible. My fienc'e and I went to this store to purchase our wedding bands. The website is the worst, we try and make a payment and have to call customer service because Key Jewelrs website SUCKS! And when i called the store to try and make a payment the girl's where very rude. Every single month we have to call customer service to make a simple payment that should be able to be done online. We're at a point where we just might give them our wedding bands back because of how horrible it is. And we LOVE our wedding bands :( so frustrating.

 8 years ago (11-12-2017)

My boyfriend and I went into Kay Jewelers one night when we were roaming around in the mall. We were immediately greeted by a couple of the girls and one of them named Alex proceeded to help us out. She was kind, funny, and very honest. I completely appreciated her honesty because I didn't want to end up with a ring that I didn't like. 

All in all, we had an exceptional experience with Kay and especially with Alex! Although the ring that I found and loved and was a bit more expensive than I had wanted it to be, she made the experience easy! I also didn't feel on edge with with how indecisive I can be, as she was extremely patient with us.

We highly recommend Kay Jewelers! Go see Alex! :)

 8 years ago (21-03-2017)

Horrible customer service. Treated myself and my husband very rudely. After numerous phone calls and visits my ring still isn't fixed. They didn't listen to me when I talked they seemed very distracted and didn't really care about what I needed. When I confronted the manager she went on the attack and literally did not care about helping me or even try to make he situation better. When I went back to deal with a different person the manager sat in the corner staring at me and rolling her eyes. I have never been treated so rudely. What makes the whole thing worse is the fact it's a ring my children got me. I got it a year ago and it broke a month later and still not fixed.

 8 years ago (09-05-2017)

Sales team talked down to my girlfriend and I. Asking us a few times if we could afford the things we were looking at. I would not have been looking at something I did not plan on buying and found it very disrespectful that the sales rep would question it multiple times. I have had great visits in the past, and was surprised by the way we were treated.

 8 years ago (13-03-2017)

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