Kay Jewelers

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Since 1916, Kay Jewelers has grown from one store to more than 1,100 from coast to coast. As the #1 jewelry store in America, we know that offering fine jewelry at a great price is only part of the story. We are fully committed to providing a superior shopping experience - both in our stores and online. Our jewelry consultants are empowered with the knowledge to assist each guest. Shop our selection of engagement rings, wedding rings, diamonds, gemstones, gold, contemporary metals, watches and more. Kay Jewelers carries a wide selection of famous name brand styles, including Ever Us™, Neil Lane Bridal®, The Leo Diamond®, Tolkowsky® diamonds and Le Vian Chocolate Diamonds®. Come visit your Kay Jewelers in Bangor today.

Address: 663 Stillwater Ave., Suite D-13, Bangor, ME 04401, USA

Phone: (207) 942-9953

Website

State: Maine

City: Bangor

Zip Code: 04401

Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 12:00 – 5:00 PM

Update Info

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Reviews

We explained what we needed. She couldn’t even get the box open.... I had to open it. And then She tried to untangle a knot in my necklace. She was taking her time managed to get 1 undone and then she got the what I guess was a second knot right tight on the pendant..... she was taking her time until another customer came in the store. And she seems to rush us along. She did clean the pendant after “reminding” her 3+ times. And then tried to sell us a new chain which was nothing like the one that has the knot in it. Had to request to see gold chains instead of sterling silver. She just assumed that’s what we wanted..... when the one the pendent is on is a 15k gold.. and as soon as she sold us the chain she was very pushing on getting us out of the shop.... which I found to be rude... when the customer says have a good night and the sale person doesn’t..... just says it all........ what really says it all is once we got home my amazing boyfriend got it in tangled in about 15 mins with two thumb tacks.... 5mins spent finding the tacks! That lady obviously need more practice. Lmao hope she working tomorrow when we go back tomorrow to return the chain we bought!

 8 years ago (17-02-2018)

After reading the reviews I was not sure but I was very happy with the employees and how helpful they are. Would defiantly go back.

 8 years ago (04-03-2018)

I was trying to use a tablet to look something up and the worker comes and just takes it and there was another tablet that she could have used  but she took the one I was using

 9 years ago (22-11-2017)

My boyfriend bought me a promise ring for our anniversary at this Kay's in the Bangor Mall and I needed it sized. We're both 18 and I thought a promise ring was a really big deal. I loved it; it was so pretty and I was so excited for it to be ready to pick up. Gave them my size and waited, picked it up a few weeks later and it was gorgeous. Barely 90 days later where they had saudered it to size had broken off. The ring was most definitely not cheap for an 18 year old student on a college budget to be buying for his girlfriend either. I stopped in and told the guy who was helping me when it had been bought and how it had broken already. He told me since we did not purchase the $85 1 year protection plan that the repairs would be about $30 because they only covered their work without a plan purchased for 60 days. I told him I wanted my ring fixed so that was okay. He forced me to pay upfront (which I later found out was wrong) and then asked my size and filled out the yellow receipts and I was on my way. My mom has bought majority of her jewlery at Kay's for years and this did not sound right to her. She called and Jason the manager told her whoever had charged me was wrong because they cover their work for 6 months without said purchased plan, and was told to come back the next day to speak to Jason and get my money back for their error. I figured I'd go the next day just so they didn't forget about the $30 they owed me come time my ring was ready. Returned the next day (drove 45 minutes to Bangor) waited 20-25 minutes to be helped, and was told they had no money in drawer and to just do it when I picked my ring up. (What store has absolutely no money in their drawer during business hours???) My mom happened to be in Bangor when my ring was ready, picked it up, and got my money back for me (finally). I got the ring when she got home and they had sized it wrong. It was probably around a size 6 when I got it back even though I specifically stated the size of the ring ( a size 9) when I dropped it off. This Kay's is hands down the worst Kay's I have ever been to and my mother who has dealt through Kay's her entire adult life agrees. Awful customer service and poor work was completed all around in my experience here.

 10 years ago (26-11-2016)

Took my diamond heart necklace to be repaired because the gold split on both sides that holds the chain.  Got it back one side was higher than the other.  Told them the left side was perfect and needed the right side fixed.  After a month of them repairing it they put a new chain holder on it that looked just awful and it was not done correctly as the chain holder moves back and forth.  They ruined my  necklace.

 11 years ago (13-12-2015)

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