Kay Jewelers

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Since 1916, Kay Jewelers has grown from one store to more than 1,100 from coast to coast. As the #1 jewelry store in America, we know that offering fine jewelry at a great price is only part of the story. We are fully committed to providing a superior shopping experience - both in our stores and online. Our jewelry consultants are empowered with the knowledge to assist each guest. Shop our selection of engagement rings, wedding rings, diamonds, gemstones, gold, contemporary metals, watches and more. Kay Jewelers carries a wide selection of famous name brand styles, including Ever Us™, Neil Lane Bridal®, The Leo Diamond®, Tolkowsky® diamonds and Le Vian Chocolate Diamonds®. Come visit your Kay Jewelers in Mesquite today.

Address: 1050 Town East Mall, Mesquite, TX 75150, USA

Phone: (972) 613-7459

Website

State: Texas

Zip Code: 75150

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Reviews

I just recently got my wedding band. Today I noticed that one of the diamonds on it was missing. I took it into KAY to have it replaced since this should be covered by my insurance. When I got there I was told that they would not replace it because I hadn't taken it in before hand to get it checked.  They didn't give any other options or alternatives, simply said it couldn't be done.

 9 years ago (25-07-2017)

Did u know the average rating for ur store is 1star? - ur not that great

 9 years ago (18-03-2017)

I bought my husbands ring from here and I had an awful experience! I ordered the ring in his size and they said it would take a week to get it here! So in about a week they call me to pick it up and I notice it had an indentation on it like they just resized it in the store without bothering to order a new one so I told them about it and that I would like them to order a whole new one and they said it would take another week but it got their sooner than that and I go to pick it up and it looks great! So I go home and I look at it some more and I notice that it's smaller than the other one so I took it to another Kay jewelers to see the size and it was a size smaller than what I ordered! And my wedding was within the next two days and I had to go back and use the ring that had the indentation on it for the wedding until they could get the right to me! 

 10 years ago (25-05-2016)

First of all the ring I bought...one of diamonds fell off before I even got it home. So I had to send it back to get a new one. They told me it would be about 5 business days before the new one came in. I waited 6 business days, called back on a friday and they couldn't find our names in the system. Not by name or phone number! So I finally got home, got the number off the ticket, called back with that. They found it and said the ring would be ready by Tuesday. Called back today (Tuesday when the ring is supposed to be ready) and they AGAIN said they cant find us in the system! So of course I get frustrated and told her this was the 2nd time, and she starts YELLING OVER ME telling me I need the ticket number. omg fuming mad. I don't know what kind of hiring process these people have to go through, but they need a new one. Very rude employees. especially the women. rude rude rude. I wont be going to them for business EVER again. 

 11 years ago (23-02-2016)

I have gone to Kay's before and the customer service was excellent. Not sure if they change their hiring practices but it felt more like I was at a bazaar than Kay's with the ghetto, smart mouthed customer service that I received. 

 11 years ago (26-06-2015)

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