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Kay Jewelers

  1. IA
  2. Iowa Jewelry Store
  3. Ames Jewelry Store

Reviews, get directions and contact details for Kay Jewelers

Story

Since 1916, Kay Jewelers has grown from one store to more than 1,100 from coast to coast. As the #1 jewelry store in America, we know that offering fine jewelry at a great price is only part of the story. We are fully committed to providing a superior shopping experience - both in our stores and online. Our jewelry consultants are empowered with the knowledge to assist each guest. Shop our selection of engagement rings, wedding rings, diamonds, gemstones, gold, contemporary metals, watches and more. Kay Jewelers carries a wide selection of famous name brand styles, including Ever Us™, Neil Lane Bridal®, The Leo Diamond®, Tolkowsky® diamonds and Le Vian Chocolate Diamonds®. Come visit your Kay Jewelers in Ames today.

Address: 2801 Grand Ave., Space 1115, Ames, IA 50010, USA
Phone: (515) 232-5432
State: IA
Zip Code: 50010


Update Info
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Reviews
I was immediately lied to while i was there. Gave them a budget and was told they ONLY have rings between 1500 and 10,000. Yet we managed to find rings for 1000. The 2 managers working were pushy and only showed my fiance the most expensive rings. The gentleman working was just as confused as I was. Lots of sitting by myself while i was trying to look at rings because the 2 woman kept leaving and telling the man to do other things. Overall it was not a good experience and i will not be returning.
10 years ago (12-12-2016)
I've called Kay's Jewelers numerous times to ask about a ring I found at their store. They didn't return my call after 4 different times I called them. The last time I called them they finally found someone for me to talk to and she said they had no records of the ring I found even though I saw them write it in their book. Glad I went to a local Jewelry shop where they helped me find a beautiful ring and didn't give me the run around. Probably won't shop at Kay's again.
10 years ago (28-09-2016)
I needed the perfect earrings for my daughter's wedding in 5 days! I had been looking for weeks. The earrings at Kay's I saw needed to be slightly tweaked and the sales woman was very helpful in every way to meet my wishes. I left totally satisfied.
10 years ago (05-07-2016)
All of our jewelry comes from here, and they've always treated us well.
10 years ago (05-06-2016)
First of all let me say I went in to have some engraving done on a bracelet and the took down my info and on the order info I specifically asked for all CAPITALS....One week later i was called and asked for my info again because they losted the paperwork. So I told them the information again and explained make sure they are in capitals and the lady said they would make sure and that my order would still be ready for pick up on 1/10/2015. So to be on the safe side i called to ask if my order was ready and they said give me a minute and i will check i said ok.... but thats not the worse part I live in Boone Iowa which is 25 Minutes to 30 minutes away from Kays Location depending on which way i take. lets just say that 1 and a half hours laters i was still on hold and had the time to drive to the location while still being on hold.. I am still very irrate til this day!!!!! and as i got there there was one guy helping a customer and took the time to greet me very nice gentlemen... he explained someone would be right with me and 2 minutes later while still holding on the phone someone came out of the back and ask if they could help me and i said yes but first of all i wanted to show you i have been on hold for almost 2 hours at that time and she said im sorry we were busy and forgot about you and what is the worse part of all there were 7 people working and not one of them could have tookin the time to check for me while i was on hold instead they gave their attention to the other customers and to top it off people went to lunch while i was on hold what kind of customer service is that......and them the lady explains that she is sorry again and that my bracelet is ready....I recieved the Bracelet back and not only was i mad about the customer service the bracelet was not done the was i wanted it i wanted all capitals and i didnt even get that only the first letter was capitalized and all the others were lower case...... and i had explained that it was not correct and she said we can send it it again and have it redone i said then i have to wait longer for it and its a gift and i asked i would have to pay again for it right and she said yes.....first of all why would i have to repay if you guys are the ones that messed up and she said im sorry about that... really poor customer service very poor and not only that i felt bad for the gentlemen that was doing all he could to help while 6 people took a break and left him alone...
12 years ago (14-01-2015)
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