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Reviews, get directions and contact details for Kay Jewelers

Kay Jewelers

Story

Since 1916, Kay Jewelers has grown from one store to more than 1,100 from coast to coast. As the #1 jewelry store in America, we know that offering fine jewelry at a great price is only part of the story. We are fully committed to providing a superior shopping experience - both in our stores and online. Our jewelry consultants are empowered with the knowledge to assist each guest. Shop our selection of engagement rings, wedding rings, diamonds, gemstones, gold, contemporary metals, watches and more. Kay Jewelers carries a wide selection of famous name brand styles, including Ever Us™, Neil Lane Bridal®, The Leo Diamond®, Tolkowsky® diamonds and Le Vian Chocolate Diamonds®. Come visit your Kay Jewelers in Des Moines today.

Address: 3800 Merle Hay Rd #500, Des Moines, IA 50310, USA
Phone: (515) 331-2255
State: Iowa
Zip Code: 50310


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Reviews
Worst experience of my life and I even gave this store multiple chances dealing with different employees each time. Horrible horrible customer service. Don't waste time buying there warranty cause they won't do what's promised. Buying a wedding ring should be a great experience but it was the worst experience I have ever had buying anything and I don't know why I didn't just walk out. I got lied to on multiple occasions at this store about prices and what the warranty would cover. I will never go to kay jewelers again because of this store right here. Don't waste your time!!
8 years ago (11-03-2017)
The jewelers at this store lied to me about the size of my diamonds! I measured them myself before I went in, so I knew they were between 2.5 and 3 mm in diameter, but they told me that they were only 2 mm! I knew my measurements weren't that far off, so I took them to a reputable jeweler. He measured them right in front of me and got 2.5 mm. This means my diamonds are 5.5 point---almost twice the size the kay's jeweler said.
8 years ago (11-03-2017)
Terrible service! Waited 10 minutes to get assistance while one of the employees was having a casual conversation. Had to get wife's ring cleaned and she just took a tooth brush on top of it and didn't clean the bottom where the dirt can accumulate. Her excuse was "I'll try again but sometimes you have to send it in for deep cleaning." Gave it back to her to clean properly. Ring came back completely clean with no residue. Do your job right the first time.
8 years ago (17-09-2016)
After going to the southridge and valley west stores and being mistreated and having the worst customer service EVER, I decided to go to the Merle hay store. I can't even describe how helpful these ladies were. I was going on my third ring in less than a month. The ladies in there helped me find the exact ring I had been looking for all along and one that was in our budget. I would recommend every Kay customer go to this store!
9 years ago (02-06-2016)
Came in to get a wedding band sized that had a Kays service plan purchased with it. Sales rep (Kathy) and manager was very rude while trying to locate our receipt. If customer service and professionalism was always like this, we would never come back.
9 years ago (13-02-2016)
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