Kay Jewelers Outlet

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Kay Jewelers Outlet is part of the Kay Jewelers family, #1 specialty jewelry brand in the United States. We know that offering fine jewelry at a great price is only part of the story. We are fully committed to providing a superior shopping experience - both in our stores and online. Our sales staff is empowered with the knowledge to assist each customer. Diamond engagement rings are Kay Jewelers’ specialty. The Leo Diamond, Neil Lane Bridal diamond engagement rings, and Tolkowsky diamond rings top the list as our exclusive designers and top sellers. Come visit your Kay Jewelers Outlet in Orlando today.

Address: 8200 Vineland Ave Ste. 910, Orlando, FL 32821, USA

Phone: (407) 465-1686

Website

State: Florida

Zip Code: 32821

Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 12:00 – 5:00 PM

Update Info

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Reviews

All around awful experience. My fiance had a diamond fall out of her ring within days of getting it. We took the ring back in to have the diamond replaced, only to wait 3 weeks for them to NOT replace the diamond. The incompetence of these people is amazing. They had one objective, which was to replace the diamond! I do not know if they just forgot? Needless to say we will never return to this Kay again and I regret spending my money here. DO NOT SHOP HERE!

 7 years ago (26-01-2018)

Incompetent to the highest order. Went in to get a wedding ring checked after being purchased during our engagement 15 months prior (along with the engagement ring we also purchased). Advised that the wedding ring that had been worn for 6 days since our wedding had 3 out of 5 stones loose and needed fixing (free of charge as per the guarantee). Advised it would take 10 days. Then given hard sell about upgrading engagement ring with platinum to protect it - quoted a price that was nearly as much as the cost of the ring. Gave up pushing when they realised that having paid nearly $2000 for the rings already and having just had a wedding & honeymoon to pay for that there were no more funds. Didn't want to know then and almost bundled out of the store! What then ensued was a catalogue of cock ups from the branch and a multitude of wasted trips to collect the ring with no one taking any form of ownership for the issue. Spoke to a lady asking for some form of compensation for the wasted trips and mileage having been informed the ring would be back 100% without fail the following day (after another wasted trip) Guess what no ring! Lady said she was unable to authorise any such compensation and would speak to someone in charge. When the ring finally showed up 4 days after the guaranteed date we are informed by another member of staff that the lady we had spoken to was the manager and only she could have authorised any such claim!!! So not only is this branch incompetent but also deceitful, unprofessional and don't do as they say they will. To add further insult another member of staff (who said she was embarrassed about how we had been treated so badly on our honeymoon) said that she would email me a week after we had returned - no surprise that didn't happen either! 21 day honeymoon, 7 of those days we had to drive to Kays due to incompetence and thanks to these unprofessional idiots they put a complete downer on our honeymoon and wish I'd bought the rings from a more professional company. Go elsewhere is my very strong advice as this lot cannot be trusted in any way.
Kays at international drive however were the polar opposite and much more helpful and professional. There's always one bad apple in the branch network!

 9 years ago (05-08-2016)

Worst Kay ever. They don't even know how to do an inspection on a ring. 

 9 years ago (13-11-2015)

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