Kay Jewelers Outlet

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Story

Kay Jewelers Outlet is part of the Kay Jewelers family, #1 specialty jewelry brand in the United States. We know that offering fine jewelry at a great price is only part of the story. We are fully committed to providing a superior shopping experience - both in our stores and online. Our sales staff is empowered with the knowledge to assist each customer. Diamond engagement rings are Kay Jewelers’ specialty. The Leo Diamond, Neil Lane Bridal diamond engagement rings, and Tolkowsky diamond rings top the list as our exclusive designers and top sellers. Come visit your Kay Jewelers Outlet in West Palm Beach today.

Address: 1741 Palm Beach Lakes Blvd Ste E201, West Palm Beach, FL 33401, USA

Phone: (561) 640-8116

Website

State: Florida

City: West Palm Beach

Zip Code: 33401

Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 12:00 – 5:00 PM

Update Info

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Reviews

Good customer service! Staff extremely friendly and helpful. Will definitely be back

 8 years ago (05-05-2018)

Bought my girlfriend a diamond ring here and had a very hard time getting it sized through them. They first didn't size her correctly and then didn't have a quality repair done the second time.  After the 3rd sizing she was promised a refund. The manager still tried to make her pay for it, denying the claim of free repair and saying  "that doesn't sound like something we would do". All in all it ended up being over 40 days and multiple headaches before my girlfriend received her properly sized ring.

DO NOT bring your jewelry to this location.  Not sure why they fail to communicate with each other and provide quality customer service.  A little bit on sincerity and a smile would have gone a long way.

 9 years ago (08-02-2018)

Every time I went to this location for an inquiries on an amethyst stone for a ring I have, I kept getting the run around from all their employees except Erica. The first time I went in she was extremely friendly and helpful. However I was informed she moved to another location. I asked the gentleman for help and he told me to call another store for help because "he doesn't really know anything about that" isn't that what you do? Help people with their jewelry? Terrible customer service from this location.

 9 years ago (14-11-2017)

Went there to get my ring inspected and they blamed me for their system being down. Couldn’t find my name in their system because their machine was messing up. The lady was rude and they talked in a condescending manner.

 8 years ago (12-03-2018)

Do not get a repair done at this location dropped off my diamond men's wedding band to get repaired loose diamond & never got sent out because I was told someone put it on the finished repair door instead of the send out repair door no follow up that the ring was even in there done door until i called april 29th   now im waiting to sat 05/06/2017 if im lucky ive always purchased here but i would never send my ring out again at this location.  & they always got new people there like a training store my wife upset because going a month without the ring because i always were it day & night  thanks for the terrible service

 9 years ago (05-05-2017)

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