Kay Jewelers Outlet

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Address: 4015 N Interstate 35 Frontage Rd Suite 338F, San Marcos, TX 78666, USA

Phone: (512) 392-5970

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State: Texas

Zip Code: 78666

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Reviews

Stopped in to pick out some earring for my daughters around 1440 on Monday 4 September 2017. Three employees were working, two were assisting customers, and the third was saying goodbye to the customer he was helping. I walked around the store and nothing was said. One employee was free, but went to the back. I waited a few minutes by the earring counter in between the two employees that were helping customer, and nothing. Then two employees were free, and still nothing. Maybe we will be with...or call the employee from the back to that previously saw me...would be professional. Money to spend, but not to waste on poor customer service.

 8 years ago (04-09-2017)

I heard a wise, wealthy man say, " a store is only as good as its return policy". I was in a rush and had to buy a watch. I stopped in here to buy a cheapy in sell for 100 bucks. It worked less than 45 days. I came to return it. They have me a store policy line I didn't buy, but I did ask them to throw the watch away. I didn't have time to argue, but the watch was garbage... This isn't really like a jewelry store, it's like a pawn shop

 8 years ago (02-03-2017)

We've had a horrible experience from day one, my ring was taken in for repairs with a return within 2 weeks. I received a call from the store manager Kim to inform me that they lost my ring in transit. It was believed to have been stolen by the Carrier service. I was obviously upset with the news after all it was my engagement ring. I was told to think about what I wanted to do to "make things better". After a week of thinking about it and talking it over with my husband we decided we wanted the money back instead of another ring. Kim would not except this answer, responding with "I've already dealt with so many other people, it's not my problem. I just have to get you into another ring. I've already ordered a replacement for you." I thought wow without even talking it over with me you assumed I wanted another ring when it was made clear to me the other people who had lost their items were upgraded. Being frustrated with the constant I don't care attitude from her I called customer care. I was connected with Lori a higher up customer care agent. I told Lori about my experience and requested for a refund for the rings both my engagement and wedding band.lori convinced me to allow them to try to make amends by replacing the prongs on the original piece with platinum in order to strengthen the piece. Unfortunately she was not able to follow through on the promises as the store manager Kim had neglected to tell her the piece order never came in, then when the second piece came in Kim made the decision SHE did not like the new prongs and sent the piece back to be changed to a 3 prong instead of 4 prong with out consulting with either Lori or me about the decision. After 3 months of waiting I finally decided to let the situation dissolve but was again convinced that Lori would make sure my ring was in store for pick up the next day. Believing that Lori had kept her promise I went to the store to pick up the new ring and go figure the new ring was completely the wrong size it was very big on me. Even with the sizing beads in place. With extreme disappointment I called Lori to let her know I wanted a refund as originally requested when she agreed I let her know I was going to return to the store later that night to return the wedding band and receive my refund. Up on arrival we spoke with the clerks and got the refund started only to find out it could not be processed until the next day because Lori had not given the store the necessary over ride code. I will be returning to the store tomorrow in hopes that I do not have to jump through any more hurdles.

 9 years ago (13-10-2016)

After years of wearing my solitaire I knocked it out of it's setting when I accidentally hit it on the laundry room door.  I was thrilled to know when I dropped it off at the Kay Jewelers Tanger outlet store there was no problem in having it serviced.  It arrived before the day it was promised and looked as good as new!

 8 years ago (06-03-2017)

BEST KAY'S STORE IN TEXAS!!! EXCELLENT CUSTOMER SERVICE. GREAT PRICES. THEY GO ABOVE AND BEYOND AT THIS LOCATION ONLY. BELIEVE ME. I TRAVEL FROM SAN ANTONIO JUST TO SHOP AT THIS LOCATION. ASK FOR SAMANTHA. SHE'S SUPER SWEET AND HELPFUL, ALSO PATIENT. 

 9 years ago (31-08-2016)

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