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Kilwins Chocolates, Fudge, & Ice Cream

  1. Florida
  2. Lady Lake Cafe

Reviews, get directions and contact details for Kilwins Chocolates, Fudge, & Ice Cream

Kilwins Chocolates, Fudge, & Ice Cream
Address: 1108 Main St, Lady Lake, FL 32159, USA
Phone: (352) 630-4704
State: Florida
Zip Code: 32159


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Reviews
Came here for ice cream. Was greeted very friendly at the door. Huge portions! A bit expensive, but definitely worth it. I got a shake, and it was very good! I recommend the toasted coconut ice cream! The cake batter is also very good!
8 years ago (08-08-2017)
Love this place! Family-friendly atmosphere, great staff, and locally owned and operated by the most precious couple. The New Orleans Praline Pecan Ice Cream is THE BEST and the fudge slices make great gifts!
8 years ago (15-08-2017)
They helped welcome me for my first week working for The Villages! Super yummy ice cream and super sweet people! Make sure to get the mini cupcake!!
8 years ago (29-09-2017)
Very disappointed.... we stop in before going to dinner at 7:30pm and asked what time they close we were told 9pm. Also it stated on the door that they closed at 9pm. After dinner at 8:30pm we walked over and to our surprise they were closed. At first the staff just looked the other way. Until other customer knocked on the door and was Rudely told they were closed. Then I called and asked what time they closed and was told 9pm but they closed early because they were slow.
8 years ago (28-08-2017)
Went in this evening to reward my child for being in the no cavity club at her dentist appointment today. She wanted frozen yogurt at Bluspoon and after being treated VERY rudely I wish I had went there instead of Kilwins! We got our ice cream, the YOUNGER staff who served us was very friendly and very helpful. My husband, daughter, and I were sitting at a table by the side entrance and we looked up. Well upon looking up the vent above us was FILLED with dust. Continued looking around at the fans with light fixtures. There were cobwebs on the light fixtures and dust on the blades of the fans. The other light fixtures had dust all over them too. So we took our ice cream outside so we didn't have to fear skin particles getting into our ice cream. While we were sitting outside looking in apparently an employee or the owners had their grandchild there who was behind the counter. The youngest boy was playing with the waffle cone maker, while flinging his arms all around and there was another younger girl with LONG hair just walking around picking out caramel apples while the employees had their hair put back and up. HELLO!! Since I really love the ice cream from here and thought that the dust was OVERLY disgusting I figured I'd kindly go in and let a staff member know. So I informed a younger employee that was standing by the fudge about looking up and then going outside to finish our ice cream. Well there was an older woman behind the counter who I guess didn't like to be told that the store had dust in its vents and says to me 'would you like to get a ladder and clean it for us? You'd be surprised how often we have to do so.' ARE YOU KIDDING ME?!?!?! Is that really how you treat a person who just spent money at your establishment? I'm used to getting treated differently in this neck of Florida even though I've lived in this area FAR longer then most of the retirees but this was beyond how I've ever been treated around here. I'd really like to know if I was a Villager if the woman would have treated me any different!?!?! I love Kilwins but this one I do not and will NEVER recommend any one to go there. And not because the place was DIRTY, i mean I know things can be cleaned and brighted up, but because of that OVERLY rude older woman behind the counter that had NO customer service skills! That kind of attitude takes more then scrubbing to get rid of. I was more appalled at the rudeness of her then the dust that was caked on everywhere. And the only reason I gave 2 stars was because there was other's there that didn't treat you like the dust that needed to be cleaned up! Wow I would like to point out the response from the owner.. must be the same rude person behind the counter that can't get her attitude brighten like her store needs!
8 years ago (09-08-2017)
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