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Reviews, get directions and contact details for Knauz Continental Autos

Knauz Continental Autos

About

Looking for a New or Used Mercedes-Benz in the Chicago area? You've come to the right dealership! At Knauz Continental Autos, we provide everything automotive, with great prices and customer service.

Story

Knauz Continental Autos is your Lake Bluff, Illinois Mercedes-Benz dealer.

It was 1934 when, Karl Knauz, the father of the current chairman, Bill Knauz, created the dealership that would bear his name for generations to come. Karl Knauz, after years of being a chauffeur, opened a gas station in Lake Forest. This modest beginning would turn into one of the most recognized dealerships in the country. While Bill Knauz has turned over the running of the company to his son-in-law William Madden, most days he'll still stop by the office, unless the weather is conducive for his second passion in life... flying.

Throughout the years, the Knauz family has established itself as a leader in the automobile industry. Our employees pride themselves on outstanding service and quality sales. Our customer satisfaction is always among the top ranked nationwide, receiving numerous awards. In the earlier days, Bill Knauz remembers getting to know all of the customers by name. That's a little harder to do today, he said, but they do see a lot of repeat business including some of the grandchildren of past customers. We are humbled by our history, and eternally grateful for all the thousands of customers that have allowed us to earn their business.

Address: 409 Skokie Hwy, Lake Bluff, IL 60044, USA
Phone: (847) 234-1700
moc.zuank@koobecaf
State: Illinois
City: Lake Bluff
Zip Code: 60044


Opening Hours

Monday: 9:00 AM – 8:00 PM
Tuesday: 9:00 AM – 8:00 PM
Wednesday: 9:00 AM – 8:00 PM
Thursday: 9:00 AM – 8:00 PM
Friday: 9:00 AM – 6:00 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: Closed

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Reviews
This dealer had to be one of the best car buying experience I had. Purchased a 2017 Hyundai Tucson Night yesterday (4/14/18). Paul Kim helped me greatly negotiate and get the car I need without hassle, stress, or frustration. Didn't pressure me or aggressive whatsoever. Very professional and felt welcomed and not cheated. When it was signing time, they did not play games or tried to scam me on APR and went with the negotiated price. The general manager, "Dave" was very professional and respectful as well. I strongly recommend this dealer.
7 years ago (15-04-2018)
After reading other reviews, I have to agree that the sales team is great. However, the service team is why I give them a one star. I leased my car for 3 years and for the 7-8 times I took my car into service, I was very disappointed. One example, my car was to be serviced and was told it would be done at the end of the day. It wasn't. Had I not called before closing, I would have not known. I needed a car to go to work the next day, so they drove a loaner car (which they said they didn't have) to my house so I could go to work, in which I was late. Other examples, we needed a part for the seat warmer and after sitting in the waiting area for 90 minutes, only then were we told that they did not have the part. I scheduled an appointment and upon arriving, was told they didn't have my appointment in the system. This was typical, unfortunately, just about every time I took my car in. For this being my first luxury car, I was expecting top notch service, just as we had with their sales department, but was sorrily mistaken. I will be taking my business elsewhere.
7 years ago (20-03-2018)
I don’t know where to begin. I brought my car in because I had some concerns regarding the alignment and the lag it was experiencing when accelerating. I received a courtesy car and was on my way. The experience was fine until I picked my car up. The pull on the steering wheel is there, but now they put my wheel on crooked! Also, I was charged for their courtesy car when I literally left it with a full tank. I give 2 stars because they actually did some recall work properly and the service advisor was helpful, but picking up my car with a crooked steering wheel and being charged for a courtesy car is unacceptable for someone who owns a 80,000 dollar car. I habe a 2017 Mercedes AMG C63S, very disappointed with this dealer.
7 years ago (27-04-2018)
I had a great experience with everybody I dealt with a Knauz. Paul Kim made the whole process super easy and without any high pressure sales.
7 years ago (27-04-2018)
Honestly, I can't recommend the sales team at Knauz Continental Autos enough. Seriously, I am compelled to simply stop over to grab a coffee and chat with the sales and service team on occasion. My wife and I purchased 2 vehicles from here on the same day, and could not have been happier with the entire purchase process. The level of truly exceptional service is second to none.
7 years ago (17-02-2018)
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