Kohl's New Braunfels

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Address: 1050 Interstate 35 Frontage Rd, New Braunfels, TX 78130, USA

Phone: (830) 625-2626

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State: Texas

Zip Code: 78130

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Reviews

Was trying to order something that they didn't have in the store on their online kiosk.  Was helped by several employees.  Everyone seemed to care and really want to make it easy.  I was very impressed with their customer service.

 9 years ago (27-09-2017)

Had to get an outfit for a memorial service for my husband's grandmother today.  Kohl's always has nice dress clothes so I figured it would be an easy errand. Everything I liked was only available in an extra small. This included Juniors and women's. I'm a medium to large depending on the brand. A couple times I thought I got lucky and found something my size because the hanger had the m or the l on it. Then I look at the tag on the clothing and it said extra small.  Tried stuff on for over an hour, and now I feel really crappy about myself. Thanks Kohl's. Since you're a big retailer, maybe you can suggest a company that stocks clothes for normal sized people? Or according to your available selection, over weight medium people??

 9 years ago (14-07-2017)

Very accommodating when it came to ship to store. The cashiers were helpful in every aspect which has encouraged me to do more online shopping with Khols.

 9 years ago (04-10-2017)

Went to return a shirt that did not fit. While there decided to swap for another shirt same brand same rack different style and $4 less. Clurk swaps shirts as an even swap keeping the difference of the $4. I ask how this could be a even swap if this shirt is less money. He explanation there system doesn't recognize the difference in pricing. Then I ask if I had picked a shirt that was 4 dolled more is it considered an even swap he said no you would have to pay the difference this doesn't make sense to me. Then he got rude and canceled the transaction. And did the opposite of what I ask him to do. Poor customer service. Needs more training.

 9 years ago (05-08-2017)

I did not like many of their clothes. They were frumpy. I could not find any pretty cotton dresses with a waist. There were either no waists, or the waists were stretchy.

 9 years ago (28-09-2017)

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