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La Quinta Inn & Suites Madison American Center

  1. Wisconsin
  2. Madison Lodging

Reviews, get directions and contact details for La Quinta Inn & Suites Madison American Center

Story

Adjacent to American Family Insurance in the American Center Business Park, La Quinta Inn & Suites Madison is close to airport with easy access to I-90 and Highway 151. There is an abundance of great shopping at East Towne Mall nearby as well.

Address: 5217 E Terrace Dr, Madison, WI 53718, USA
Phone: (608) 245-0123
State: Wisconsin
Zip Code: 53718


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Reviews
The hotel rooms are not clean. This seems to be a common theme in the reviews I've read here. There were weird stains on our bed sheets that we noticed as soon as we walked in. The whole perimeter of the room is dusty. Like when they vacuum the floor they don't vacuum the 5 inches closest to the wall. The couch in our room was pretty beat up. Overall, the furniture wasn't in good shape and was pretty outdated. I wouldn't stay again personally, but besides the dirty rooms everything else about La Quinta was okay. We got an awesome deal on the room through a discount I get through my work, so that was nice. To sum it up, if you're in a pinch, I'd say give La Quinta a chance. If you've actually got time to do a little research and call a couple different hotels, I'd say stay somewhere else.
8 years ago (19-09-2017)
La Quinta Inn is a nice hotel, however their customer service was terrible. I booked a hotel block for my wedding with them. When we initially signed the contract, they told us they would provide a shuttle for our guests to go to and from the reception. They reneged before the wedding, causing us to have to rent an outside shuttle for our guests, costing close to an extra grand. Then some of our guests were even told there wasn't any sort of shuttle and they ended up driving/cabbing it to the venue. We dropped off gift bags for the front desk to hand out when guests arrived to check in, and only a small amount of them received it. Rooms were not ready at check in time, employees were rarely at the front desk, or being inattentive in the back room. Overall, a very frustrating experience. Nice hotel, but I wouldn't recommend using them for large events that demand any amount of attention to detail.
8 years ago (13-09-2017)
Unfortunately I am disappointed in my stay here. I was there for work, after driving 4.5 hours to get there, I was informed they didn't have my reservation. Luckily, they had an open room. Rooms were not clean, had weird stains on my sheets. Had to go to multiple staff members to get clean sheets. The beds are very worn in, there was a large indent in the middle of the bed. Stains on floors and curtains. I was there multiple days, and noticed one of the days my room was never even cleaned. I also noticed when they did clean rooms, it was at odd times (between 6-7:30pm) which was a little awkward to be in the room for. I will say, the front desk folks were friendly.
8 years ago (25-10-2017)
The hotel was clean but we had booked two rooms and they only had one reserved. Thankfully they had one room left. We booked that one and went to our wedding. When we got back and were going to check in, they said they had only one room under our name and that there were no other rooms. So we had to stay with our friends staying there. We got the room free but it was a great inconvenience that could have been prevented with accurate database management.
8 years ago (16-10-2017)
First person set us up in wrong room when we called ahead and asked for a handcaped room. It should have been in notes with our reservations. So after going to the room and finding it Not handicap I went and said sorry but we requested a handicap room as my mom is in wheelchair and we requested it when we called in the reservations. Lady said no problem. We got a handicap room. Just one thought though. Most handicap people need a grab bag on both sides of the toilet to help they get down and up. A higher toilet helps too. Other then that our visit was wonderful.
8 years ago (22-07-2017)
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