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Laguna Niguel Family Medical Center

  1. California
  2. Laguna Niguel Hospital

Reviews, get directions and contact details for Laguna Niguel Family Medical Center

Address: 30110 Crown Valley Pkwy # 101, Laguna Niguel, CA 92677, USA
Phone: (949) 495-7144
State: California
Zip Code: 92677


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Reviews
Dr. Jahroumi is wonderful, the majority of the office help there on Crown Valley are horrible. They take their phones down for 2.5 hours during lunch and they are rude and disrespectful when they do answer the phone. I love Dr. Jahourmi but stopped going to this center due to poor customer service and a billing issue that started in Jan 2015 and just now may (or may not) be resolved. I went in for a dr's visit in Jan 2015, paid for the visit and the subsequent testing. Went back for a dr's visit in March and the cost was raised from $80 to $130. One of the ladies (rude) in the office said that it was always $130, so I told her I paid only $80 in January and the previous year. I received a bill two days later for an additional $50 charge for my January's office visit. I disputed it a few times with the billing company they use, then threatened the office manager in mid-2015 to take it to the Attorney General's office, BBB and the medical board. She called me back, apologized all over the place and said it was now taken care of and corrected. I received a collections notice for it a week ago (5/25/2015) and just today started receiving collections calls. Unbelievable. When I called the billing company, they said that Erin from the dr's office stated that it was, indeed, a zero balance. Then WHY did the dr's office send this to collections?? I now have to wait till next Monday to contact Rosemary, the office manager at the Crown Valley location to try to ensure the collections company is contacted to stop calling me. This is a nightmare. Don't use this office. If I could give is NO STARS, I would.
9 years ago (01-06-2016)
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