LaptopMD

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Address: 169 South St, Morristown, NJ 07960, USA

Phone: (973) 553-0794

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State: New Jersey

Zip Code: 07960

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Reviews

I took my MacBook Pro to the Morristown location for repair, because I had a cracked screen and the entire display piece was damaged and needed to be replaced. I live in Massachusetts, but I was going to be in New Jersey for the holidays and felt it was the perfect time to get it fixed. I emailed ahead of time and spoke to Tom Gray, who told me he could have it fixed in one day and that I didn't need an appointment; walk-ins were perfectly fine. I dropped it off on a Monday, and I was told differently that it would be 2-3 days, because the technician wouldn't be in until Wednesday. This would've been solved if I knew this ahead of time when I had emailed them - I would've just made an appointment, instead, but that's fine; whatever. It's annoying, but not the end of the world. I got a call Wednesday morning with a quote, which I approved under the assumption that the entire top would be replaced, as previously discussed. By 5pm that same day, I received a text message that it was repaired and ready for pickup. Perfect! I drove out there to pick it up (it was a 45 minute drive from where I was staying - seemed worth it, because this place had good reviews). I walked in and the guy at the desk turned on my computer and handed it over. I glanced at the screen against my dark display background - no crack - so I paid and left. It wasn't until I returned home that I noticed several issues with the repair. First, it would seem that only the glass was replaced and not the entire display. This causes issue because all of the little black scratches on my display (under the glass) are still there! That's fine, I can deal with it (though annoying), but then I notice against a white Google background that there are a bunch of little tiny specks of dust under the glass. These were not there before. Lastly, I notice the little strip of rubber trim around the display is absolutely destroyed and chewed up, as if someone hacked away at it. The rubber is jagged and rough and certain parts are peeling up. Now I need to take my computer to another repair shop and if it perhaps didn't before, the entire top piece definitely needs to be replaced now. I'm really disappointed with the quality of this repair and now I'm out about $250. On the bright side, the display works and I can use the computer, but if you want a CLEAN, quality repair, this is not the place.

EDIT: After posting reviews and contacting the repair shop, I did receive an apology and a full refund from the owner, Arthur Zilberman. However, I was asked to either change or remove my reviews before the refund would be issued, which is an extremely unethical and shady business practice. As soon as I removed the reviews, the transaction was voided, and the next business day, I had my money back. I am reposting my review with this edit, because I do want to warn future customers what they may* be getting into. I chose this business because all of the reviews were positive, but now I am wondering how many of those have also been altered or removed. I will be staying away from this place.

EDIT 2: After a few days, I noticed the new piece of glass isn't even completely attached to my display. If I touch it in just the right spot, the screen wiggles. Regardless of the messy cosmetics of the repair, the quality is also poor and since it won't hold up, I am changing my star rating from a 2 to a 1. I have also been told from multiple Apple professionals that this repair should have never been completed. MacBook Pro displays in the Late 2011 model should never, under any circumstances, have just the glass replaced. The glass is not meant to be taken off; the computer is not built to have just the glass replaced, because it is glued together, and must always have the whole display replaced, which is what I told this repair shop to do.

 10 years ago (01-01-2017)

Repaired 1 iPad and 1 iphone. Staff is knowledgeable and the repair time is quick. They back there work with a decent warranty. 

 10 years ago (06-10-2016)

I spilled water on my MacBook Pro and they were able to fix it in no time! I am very pleased with my experience the service was quick, and effective ! I will never waste my time going to Apple if a malfunction occurs again.

 10 years ago (04-10-2016)

I was very happy with the service for my Iphone  screen Repair very clean and fast service.I thought this would be a long process but the repair done was so quick.It felt My Phone was with me .Theses Guys are really good .I would definitely recommend this for any one looking to repair their technical gadgets.It was better than Insurance replacement.
Cost wise very affordable.
Thank You LaptopMD

Thanks 
Saurav

 10 years ago (20-05-2016)

Quick repair, great customer updates/repair tracking system, reasonable prices.

 10 years ago (08-07-2016)

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