Lee Toyota

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Address: 115 Main St, Topsham, ME 04086, USA

Phone: (207) 729-3358

Website

State: Maine

City: Topsham

Zip Code: 04086

Opening Hours

Monday: 8:00 AM – 8:00 PM
Tuesday: 8:00 AM – 8:00 PM
Wednesday: 8:00 AM – 8:00 PM
Thursday: 8:00 AM – 8:00 PM
Friday: 8:00 AM – 6:00 PM
Saturday: 8:00 AM – 6:00 PM
Sunday: Closed

Update Info

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Reviews

Can I just say the free shuttle service is what made it for me, that is so great you offer that. & a lot of the prices are even better than VIP, so I will make the switch to come here for now on!

 9 years ago (26-01-2018)

We recently stopped to talk to Bre Cota about leasing a vehicle at Lee Toyota in Topsham, Maine . The majority of our car buying experiences have been unpleasant, so we were expecting the worst.  Bre was very knowledgeable and professional and at the same time, relaxed and personable. We were  so impressed by her that it changed our whole perspective about shopping for a vehicle; next time we will actually be looking forward to it! I highly recommend Lee Toyota.

 9 years ago (30-01-2018)

This place just gets slimier every time I visit.

2 1/2 years ago they sold my mother on paying $7200 extra for maintenance on her Leased Toyota Venza.

The lease was 3years, 30 thousand miles.

Their service plan was 4years 48 thousand miles. (So she paid in advance to benefit Toyota for 1year or 18,000 miles of maintenance after she returns the car).

They justified it by telling her it also included a service plan that offered free additional keys at each service appointment (they claim a $350 value per key).

Well, in April the car was brought in for an oil change and a new key was requested a week before the appointment.  I was told they forgot to order the key and it takes an hour to program the key.  So after waiting over an hour for an oil change with no key, I would need to make another hour long appointment to get the key when it came in.

So, the key came in and I told them we could program it at the next oil change.  

In October the car wouldn’t start, so I called the maintenance provider to take advantage of the 24x7 roadside assistance offered in the service plan.  They arranged for a tow, as long as I could wait by the side of the road with the vehicle for 6 hours. OK, so for $7200 I get to wait 6 hours the one and only time there is an issue with the vehicle.  So I called AAA and they had a tow truck driver there in 30 minutes, but instead of towing the car to the dealership the tow truck driver was able to fix the trouble.

Now in December, I called to schedule an oil change under the maintenance plan.  They had the car on file and I confirmed that the replacement key was there and they would program it during the appointment.  

My wife brought the car in, as I was out of town.  They started by telling her part of the scheduled service was to rotate the tires, but they thought she should replace the tires for $925.  She called me and I said go ahead, as long as it’s covered under the maintenance plan at no charge.  They said, no plan covers tires (apparently even if you pay $7200 for maintenance in the first 3 years 30 thousand miles, tires cost extra).  So I told her to skip new tires.  They said, we’ll we will not rotate the tires then, because it only makes sense if they are new ( I still can’t figure out how they planned to rotate brand new tires).  Then they said, you have several keys, you don’t need this spare key that was on the order, we’ll take it off, she said OK I guess that will be all right.  

So 3 hours later, they pick her up to get the car and ask her how she’d like to pay for the service.  She said, my husband says it is included in the maintenance plan on the lease.  They said, no, that expired in June, you will need to pay for this service.  She said, go check the paperwork in the car.  They checked it and they never provided the details of the maintenance plan, and the 48000 mile service plan doesn’t cover maintenance.

Sorry for the long story, but hopefully it will save somebody from the bait and switch tactics of this slime bucket dealership.  Toyota should be embarrassed to have their name attached to this building full of crooks.  Do yourself a favor and drive right by this place on your way to ANY other dealership!

Of course I wrote a review about the experience in April, they claimed they would have a manager call to resolve the issue - they didn’t, it was a lie just like any apology they write in response to this review and all the stories they tell new customers about the value of add-ons that they sell.

 9 years ago (29-12-2017)

Was able to go in a get a great deal on the spot! I'm now the proud owner of a toaster oven on wheels. Talk to Jen Towers, she'll hook you up.

 9 years ago (30-11-2017)

Bought a used Tacoma on a Monday. Everyone was very friendly and welcoming. Joe did a great job getting me through all of my paperwork. I told my salesman that I had to have roof racks to get my kayaks back home by the end of the week since I was on vacation and camping all week. They made me an appointment for Thursday afternoon. I show up on Thursday to find out my racks never got ordered.  Now they are getting installed on a day I have to work so I will be leaving work early, lossing money.  I also had to take multiple trips to get all my camping stuff home since I had no roof racks for the kayaks.  Waiting to see what happens when I go back to get them installed.

 9 years ago (05-08-2017)

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