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Reviews, get directions and contact details for LensCrafters

LensCrafters

Story

At LensCrafters located at 1349 W Lane Rd, we believe vision care is about far more than a pair of glasses or a prescription. Eyes are windows to the world, capturing memories and immersing us in moments. Vision is a precious gift that we are passionate about improving in every way. Your Machesney Park LensCrafters continues its dedication to quality vision health with services and technology that ensures you always see your best. Our associates are trained to help you find the perfect pair of prescription eyeglasses and sunglasses. We feature a selection of handmade frames from brands around the world such as Ray-Ban, Coach, Oakley and many more. The associates will help you find the right prescription lens for your lifestyle. Each pair of lenses, whether single vision, bifocals, progressives or polarized sun lenses, is crafted in our labs. We do what we do because we love eyes and care about the people behind them. Eye exams are available from Independent Doctors of Optometry at or next to LensCrafters in most states.

Address: 1349 West Lane Rd, Machesney Park, IL 61115, USA
Phone: (815) 877-0016
State: Illinois
City: Machesney Park
Zip Code: 61115


Opening Hours

Monday: 10:00 AM – 8:00 PM
Tuesday: 10:00 AM – 8:00 PM
Wednesday: 10:00 AM – 8:00 PM
Thursday: 10:00 AM – 8:00 PM
Friday: 10:00 AM – 8:00 PM
Saturday: 10:00 AM – 5:30 PM
Sunday: 11:00 AM – 5:00 PM


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Reviews
I do not recommend this company! I was told that it would cost $59.00 for lens since I had my own frames. The girl that waited on me was very rude, stopped helping me with my new glasses to help someone else. 30 minutes went by. Then they had a shoolifter and she left me again to get the license plate number. I was, needless to say very irritated by then. Time to pay.. $350.00. I told her I was quoted $59.00 and she told me "no you were not. No one here would tell you that"! Just to get out of there humiliated for 2 hours, I paid. This has been a couple years ago but advised a friend not to go there. I never could wear those glasses.
8 years ago (09-05-2018)
The kids and I went in for an exam for glasses and contacts. I was informed that the contact exam would need to be done at a later time and that my glasses would take 7-10 days to arrive, but probably less. I called to check status of my glasses and was informed that they were shipped, as of day 14 still didn't have my glasses and was informed that they had still not been shipped. I cancelled the order went to another company to get my glasses and contacts and was informed that lenscrafters had billed my insurance for contact exam when it never took place. This place has horrible customer service and I wouldn't recommend them to anybody. If I could give them zero stars I would.
9 years ago (06-04-2018)
I ordered my glasses 3 weeks ago. Still nothing. I had to call multiple times to get information - and supposedly they broke the frames and had to order more which will be another 10 days. Really???? It has been a week and no follow up to even confirm they are on the way. Customer service is aweful!
9 years ago (19-01-2018)
Update: I had an issue with my order. Lens Crafters apologized and made it right.
9 years ago (18-03-2018)
Dr. Roberts was great. She was very thorough and gave me two different options for my contacts that I wasn't previously aware of. The staff was also very helpful and informative. I definitely recommend the Machesney Park location!
9 years ago (28-07-2017)
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