LensCrafters

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Address: 9409 US-19 #336, Port Richey, FL 34668, USA

Phone: (727) 842-3733

Website

State: Florida

Zip Code: 34668

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Reviews

Came in last Monday for eye exam and new glasses and sunglasses. The doctor was very nice and informative and it was pretty quick in and out. I believe the gentleman that helped me was named Jonathan, he had red hair and glasses. He was wonderful! Very professional and courteous and made my decision making so much easier, I really appreciated him! Great job!

 8 years ago (06-03-2017)

I went in for a new prescription...The doctor's office can improve on their front desk customer service... employees they just ok. However the doctor that saw me was super nice and explained everything very well. Once done with the doctor, I moved to the store to pick my new eye glasses and Jonathan helped me from start to finish. He is a great example of a great customer service. I am super happy with his help. I did not feel rushed at all or felt any pressure from him to "just do the sale". He was really helpful all the time and went through all my vision insurance benefits to make sure I was getting a good price. My eye glasses were done in less time than I was told and when picked them up I was lucky to get Jonathan again and again he exceeded my expectations of a great customer service! I would definitely go with them next time I need glasses! Thank you Jonathan for making this a good experience!

 8 years ago (07-02-2017)

We ,my husband and i went there to get our eyes checked due to the fact they have the new digital eye test,well we got the test and went to walmart to have the scrips filled my husbands were perfect and mine I couldn't see out of,we returned to walmart and they rechecked the script  it was spot on so we went back to lenscrafters and the said no walmart did not do the right eye correctly and rewrote the script,which we then took to walmart and the girl looked at both scrips and said it was totally backwards of the first script. I then had them do my eye exam and they tried both the new script and the old both were wrong.Never going back to Lencrapsters...

 9 years ago (20-08-2016)

Horrible service they have just lost a customer for life. There prices are the worst and so is their customer service.  Stay away better deals can be had elsewhere. 

 9 years ago (23-07-2016)

The eye-wear garentee is bogus!  I was in a motorcycle accident and the glasses were lost in the crash and they said I had to produce the broken glasses, well excuse me for not refusing to get into the ambulance to find the glasses through my bloody vision. I will never get the bogus garentee again it is a rip off not to mention the unfeeling way the non emotional sales person was. After calling corporate and asking them about policy corporate informed me that the glasses could be replaced because of the circumstances of the loss, I then called the store again and was informed that corporate was incorrect and they needed a section of the old glasses to replace the damaged/lost ones. Seems funny how a store can say it's corporate entity is in effect lying to me.

 12 years ago (31-10-2013)

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