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Life Time Fitness

  1. Highland
  2. Saint Paul Gym

Reviews, get directions and contact details for Life Time Fitness

About

The Healthy Way of Life company

Story

24-hour (or premier, check myLT) health club with hundreds of cardio & weight machines, indoor/outdoor pools, sport courts, innovative classes, Life Time Kids Academy, free lockers and towels, and affordable memberships.

Mission

Our mission is to provide an Educational, Entertaining, Friendly and Inviting, Functional and Innovative experience of uncompromising quality that meets the health and fitness needs of the entire family.

Address: 2145 Ford Pkwy, St Paul, MN 55116, USA
Phone: (651) 698-5000
moc.ssentifemitefil@aidemlaicos
State: Minnesota
Zip Code: 55116


Update Info
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Reviews
I have been a lifetime fitness member for almost 20 years and have almost always enjoyed the facilities and amenities. Recently I have felt a decline in the customer service at the gyms and experienced a more high pressured sales mentality of the staff. A recent customer service incident with Claire in the corporate office has reinforced our decision to cancel our membership and prevent us from recommending Lifetime to friends and family. We no longer live near a Lifetime and after having our membership on hold for 9 months we were charged a monthly fee (increased from last year.) A reminder email was sent, but ended up in our spam folder. I asked to be refunded the fee, but was told they wouldn’t do it and that it was all in our contract. There was no attempt to make things right or even empathize with my frustration. Her tone was dismissive and condescending. When asked to speak with her superior I was told that they wouldn’t take my call. At this point it’s not about the money, but the disrespect and rudeness from the customer service representative-Claire. After twenty years as a customer I expected to be treated with some level of respect and kindness. A positive interaction may have not changed our decision to cancel today, but has severely effected our view of Lifetime Fitness and what we will share about our experience with others.
7 years ago (20-11-2017)
I compared prices with other gyms in my area - they are a little higher priced but offer much more amenities (sauna, free classes, showers, personal trainer, etc..). Lifetime has an all womens gym in Roseville that I absolutely love - would recommend.
7 years ago (28-11-2017)
AWFUL customer service & borderline criminal cancellation policies. You must give 1 month notice (only so they can profit off you for another month) then they will reactivate your account without permission and say “nothing can be done”. Everything they do is for profits - they don’t care about customers at all. PICK A DIFFERENT FITNESS CLUB.
7 years ago (25-09-2017)
I've been a member since 2012 and love this place. This has become a second home and family. The classes rock. Clean facility and close to home!
8 years ago (15-06-2017)
Stay away. Will price gouge you for everything, will constantly raise their prices for the use of subpar facilities, can't get into the facilities because of constant construction, and have completely turned their back on and intentionally destroyed the value of the founder/legacy memberships (the people who funded the start of the club).
8 years ago (28-07-2017)
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