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Lilly Cleaners

  1. Texas
  2. Sugar Land Laundry

Reviews, get directions and contact details for Lilly Cleaners

Address: 1410 Hwy 6, Sugar Land, TX 77478, USA
Phone: (281) 242-0866
State: Texas
Zip Code: 77478


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Reviews
Last week I had a really disappointing and upsetting experience at Lilly Cleaners. I took in a very nice white dress to get dry cleaned in preparation for my upcoming wedding rehearsal. When I got it back the following day I was devastated - the dress had pinkish / purplish dye all along the seams on the front of the dress and most of the seams along the waistline have been ripped up. The bottom folded seam was ripped out as well. The dress looked like a disaster, many times worse than when I brought it in with a couple of minor stains. What did the owner do in response? Instead of even attempting to empathize with me and consoling me, he proceed to raise his voice and defend himself. He yelled at me while pointing at the "rules" sign on top of their wall, stating that they are basically not responsible for any stains or rips that may occur. I was in shock to be treated so poorly as a customer. After arguing for some time they agreed to clean it again, but that did not improve anything. The owner refused to pay for my dress, and I was left without my wedding rehearsal dress. This is a terrible way to conduct a business. I will never set my foot there again, and I recommend that you bypass this place entirely.
9 years ago (21-07-2017)
Highly Upset! I've been coming to this cleaners for over 15 years but never again. I wouldn't advise you to either. I had one of my favorite suits cleaned and when I went to pick it up it was ruined. The jacket was faded in a large portion and brittle like someone sprayed starch on it. The manager said let us try and clean it again but I doubt if it will change. The manager on duty tried to get me to take it with me I refused. I ask how do I go about being reimbursed for damage clothing she said the owner is the only one that can authorize that and the max is $50. I of course laughed and ask to speak to the owner he wasn't in. I ask when would he be in and she said he pops in every so often. I called for 3 weeks trying to catch him and left messages never received a return call. Called Tuesday the 23rd and they told me he would be in today. I went in today and realized I've been seeing the owner most of the times I had been in over the years but never Identified him as the owner. I politely ask him to pull all my tickets I had something that I needed to show him. When he brought the suit out I started by saying you know I've been a client for a long time right? Many years right? I've always brought my suits to you and you only right? He said yes! I said I have never had a problem until now. This suit is one of my favorite suits that has been completely ruined. When I showed him he immediately started to defend himself and take no responsibility. I stopped him and explained this suit is the exact manufacturer of all my suits including the one I have on. Please feel the texture of this suit. Do you feel how soft the material is? He said yes! I uncovered the other suit that is damaged and said fill this suit. Do you feel how rough the texture is like someone sprayed it with starch? He started ranting again trying to defend himself. Then I laid the Jacket on the counter and laid the pants on top of it. I asked can you see the pants are not even the same color or texture of the jacket? He ranted again about what they don't use. I said Sir you keep repeating the same thing but that is not going to resolve the issue. I don't know if someone was angry with you or was new but someone sprayed something on this jacket that faded it and caused it to fade and become very brittle. It is not the same color or texture under the lapel and under the arms. You can clearly see it made a line were that chemical did not come in contact with the material. When I dropped it off it was not like that and when I picked it up it was and that's why I left it. So my question to you how are we going to go about replacing my favorite suit and he said "I'm not" "I'm not responsible for it"! I said Sir, I don't operate like this but if your telling me your not going to replace my suit not only will you lose a long term client but I will have to share my experience on social media and I have a good following in this area. I said you can chose how you want to handle it. He said I'm not replacing it so here we go. Do not take you clothes to Lilly Cleaners on Highway 6 and Brooks Street. If they damage it you will not be reimburse you. Very poor customer service!
10 years ago (25-05-2017)
Dropped of my lab coats in the morning for same day pick up. I even specifically asked them if it would be ready by the closing of the business day, they lady answered yes. Come 6pm I come to pick up my lab coats, they couldn't find it then the owner/manager comes out yelling that my lab coats had a lot of stains and they had to re wash it and it's soaking that if I want it wet he would give it to me Before I knew what was going on, the owner 'actually' brought my soaking wet lab coats for me to take home. No apology offered whatsoever for failing to meet the time agreed. I am truly disappointed with their services and lack of customer service.
9 years ago (26-07-2017)
Not bad, not great. Not quick, not slow. Just an average experience.
9 years ago (14-10-2017)
DO NOT GO HERE. I wish I could give this place ZERO stars. This place bleached one pant leg on my husband’s $300 jeans. When I went there today and spoke with the male manager, I explained to him how we just picked up the khaki jeans a few days ago and noticed that one side of the jeans had bleach stains up and down the pant leg. He looked up my account and immediately said that “they” did not do that to the jeans because they were dry cleaned with chemicals and not washed. I explained that when we dropped off the jeans, they were just fine and when we picked them up, they were bleached. He told me that he’s not sure if they were dropped off just fine. I told him to GIVE ME A BREAK. I told him that maybe one of his employees accidentally got bleach on them and he said that it was impossible because his employee has been there for 10 years. He even went to go ask his employee who verified that it was a bleach stain. When he came back, he said that they did not bleach the jeans and it wasn’t their fault. It was absolutely ridiculous that he was denying that they bleached one side of my husband’s jeans. He never once apologized nor tried to rectify the situation by offering a refund of some sort. How can they claim that they didn’t bleach the pant leg when they were dropped off perfectly fine? RIDICULOUS! The manager was rude, combative, and totally unprofessional by being defensive the whole entire time and denying their wrongdoing. I will NEVER EVER return back here.
10 years ago (23-03-2017)
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