Lockwoods Auto Shop

Reviews, get directions and contact details for Lockwoods Auto Shop

About

Everything Automotive

Address: 2980 N Pacific Hwy, Medford, OR 97501, USA

Phone: (541) 779-5607

State: Oregon

Zip Code: 97501

Opening Hours

Monday: 8:00 AM – 5:00 PM
Tuesday: 8:00 AM – 5:00 PM
Wednesday: 8:00 AM – 5:00 PM
Thursday: 8:00 AM – 5:00 PM
Friday: 8:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews

I have used Todd for many years to repair several of my vehicles. In the last year he has done nothing but stall on repairs, lie about the work he's done and lie about getting in the wrong parts. Most recently I brought a vehicle in to have the tank dropped and lines fixed. I was having issues with gas spilling and slow fill ups. Paid him around $300 for the repair and not one of the problems was fixed. The last issue was for a gasket repair on a transfer case. I left the vehicle along with the gasket kit with him for several weeks. I got tired of waiting so I showed up at the shop. He told me that he did the one side but there was another side that he needed to order a different gasket kit for. I kept calling to find out if he got the other kit in for weeks. Well he finally told me it was coming in and to drop it off. Upon arrival, I notice that the original gasket kit that I dropped off with him was still in the package on his work bench. I didn't say anything as I just wanted the repair done and over with. Aaaaaand again a week goes by and no call. Finally got a hold of him and he told me that they sent the wrong gasket kit. This was about 5 months ago and he still has yet to not only get the correct kit in, now he can't find the one I left with him! Do not waste your time or your money here. Todd will shine you on, take your money and you will not be any better than when you dropped your vehicle off.

 8 years ago (20-10-2017)

My friend has taken her car here 3 times in just a few months and they havent fixed her car properly. I feel this place is taking advantage of a senior citizen. Ive suggested her to go get her car and tow it to another mechanic. I for one wont be having these guys work on my vehicle and mist of the women we know will stay away. So sad cuz this place came highly recommended and now i wouldnt send anyone here. Hope you are able to do a better job for your future customers!  With the net good bad or indifferent you are out there

 8 years ago (07-11-2017)

My car has been in this place for over a month in what was supposed to be a "5 hour job" and every time I call I politely ask for an update (I call 1-2 times per week) and the receptionist says EVERY TIME that she doesn't know and Todd will call me back. Not to mention she is terribly rude and will all but hang up on you if you ask her more than one question. I have yet to EVER recieve a call back from them. The worst customer service I've ever experienced. Next time I'll spend the extra money and go to a more professional shop.

 8 years ago (18-07-2017)

I can only say that this shop has outstanding service and quality care. They treat you like family yet are very professional and well respected in our area. Definitely a keeper!

 8 years ago (29-06-2017)

Dash Delivery's fleet mechanic.  We've been using Todd for years.  He's fantastic.  He gives advice on vehicle purchases, helps arrange for tows, sometimes even does field calls.  Wait, on 2nd thought, don't use him, we want to keep him for ourselves.

 8 years ago (18-07-2017)

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