Lone Star Scuba

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About

www.lonestarscuba.com

Mission

To promote an ethical, fun, and safe Scuba Diving Environment with only the most up to date knowledge and equipment of the sport.

Address: 2815 Alta Mere Dr, Fort Worth, TX 76116, USA

Phone: (817) 377-3483

Website

moc.abucsratsenol@wtf

State: Texas

Zip Code: 76116

Update Info

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Reviews

Great knowledgeable staff! Know their product lines inside and out and are more than willing answer all questions! Sold me a less expensive, more comfortable mask, not something you see often.

 9 years ago (08-07-2016)

I recently visited Lone Star scuba to purchase a pair of dive boots. I am new to scuba and unfortunately I had just purchased a pair of fins online so I did not have them with me to properly size. I informed the staff of all of this and they (and their boss) assured me that there was nothing to worry about! I could simply try the boots with my fins when they arrived (they were set to arrive a couple of days after the purchase of the boots) and if they didn't work out, (this part is verbatim what the manager said to me) "bring them back in and we'll swap them out." I kept the boots untouched and sealed until the day I got my fins then took them out hopped in the pool with them for ~half and hour and quickly realized (even with my fledgling knowledge) that the fit was off as they would barely fit into the foot cup so I was essentially finning with toe strength. I immediately (literally) hopped out of the pool, grabbed my things and drove up to the store and explained. Luckily (or so I thought) the entire staff that was present upon my first purchase was there including the boss. The employees looked and saw the improper fit (I had my fins with me) and quickly said no problem, they could switch it out for the proper size. I waited by myself for a short while only to have the employee who helped me come back silently and saying "I'm sorry, our policy is that once the boots have been wet we cannot take them back, plus they're clearance so...."  First and foremost, I can respect a stores policy, so long as it is mentioned to me so that I know what and what not to do. I was NEVER told anything of the sort upon my purchase. I don't even see how there could have been an assumption since I mentioned to them (all of them, more than once) that I had zero experiment with scuba so my natural thought process then becomes, 'to try out a boot with my fin, wouldn't I try swimming with it?' This seemed very logical to me as the boss told me (upon original purchase) "...don't worry if they feel a little weird, they fit better once they're in the water." Second, if clearance items cannot be exchanged, why wasn't I informed of that either? Or for that matter, that the item was clearance? Instead I reluctantly asked about the price ($70) and the boss said they were "on sale" and that he could give me $20 off. Apparently that was the "clearance discount" bThe boss didn't even have the balls to come out and tell me this crap himself. Instead he sends out his employee who refuses to exchange he item. So ultimately I'm now out 50 bucks on an item that I haven't even used an hour. Thanks for the horrendous experience Lone Star Scuba I'll be sure and tell all my friends...

 9 years ago (30-07-2016)

I've been going here since for 17 years now for everything I need. They are extremely helpful. You just can't beat going into a local dive shop, and asking questions, and knowing that in the end, you are getting the right equipment for what you intend to do.

 11 years ago (18-02-2015)

Lone Star Scuba is an excellent dive shop.  I've been dealing with them since October of 2005.  Great staff to work with.  The owner, Manny, is the main reason I got involved with diving.  His enthusiasm for the sport is definitely contagious.  Mike the manager has been involved in the majority of my training and helped me to obtain Master Diver.  I would definitely recommend the dive shop to anyone interested in the sport.

 16 years ago (28-05-2010)

I have been using Lone Star Scuba since 2005 when I became a certified diver after a trip to Cozumel.  The staff is very friendly and knowledgeable.  They have a great selection of equipment and offer a wide range of training options.  I've also gone on many trips with Lone Star Scuba and would recommend them to anyone interested in becoming a diver or maintaining their skills and equipment.  Manny, the owner, is very personable and Mike, the manager, is an excellent instructor.

 16 years ago (28-05-2010)

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