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Lou Bachrodt Chevrolet Buick GMC

  1. Illinois
  2. Rockford Car Dealer

Reviews, get directions and contact details for Lou Bachrodt Chevrolet Buick GMC

About

Lou Bachrodt AutoMall is proud to be your hometown Rockford, IL Chevrolet, Buick and GMC dealer.

Story

Lou Bachrodt AutoMall is your trusted Chevrolet, Buick, GMC dealership in Rockford and the reason why our loyal customers keep coming back. From the time you enter our showroom when you service with us, you can expect to be treated like family, each and every visit.

We offer an extensive inventory, as well as our competitive lease specials, finance options and expert auto service. We are dedicated to providing exceptional customer service and being an integral part of our community.

Visit us online at http://www.bachrodtchevy.com/ or you can contact us directly with all your automotive needs at 815-580-4539. We welcome you to our dealership, located at 7070 Cherryvale North Blvd, Rockford, IL 61112. We looking forward to serving you!

Address: 7070 Cherryvale N Blvd, Rockford, IL 61112, USA
Phone: (815) 332-3000
State: Illinois
Zip Code: 61112


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Reviews
Thrilled with my car and my experience! I can't recommend Brandon Campbell enough for a salesperson - he's knowledgeable, friendly, funny and more helpful than any car salesperson I've ever encountered. When I called with questions, he had answers. When I couldn't call from work, he replied to my texts. Even after I purchased my car, he was there to help me out. I did a lot of research on car prices before I purchased here and honestly feel that I got a fantastic deal and, to top it all off, I got an excellent finance rate. I prefer to support local businesses when I can and this place is great. Thank you Brandon and Patti for helping me buy my new car!
8 years ago (26-06-2017)
Dave K was awesome! He was very low pressure and eager to explain all of the ins and outs to me as a first time buyer. He also took the time to give a quick credit lesson which, as a young person, I previously didn't know much about. He made sure that I was completely comfortable with all of my decisions before making them and was patient throughout the entire process. It's obvious that Dave loves what he does and I will be sure to return in the future!
8 years ago (14-05-2017)
My wife and I just bought a new vehicle from Lou Bachrodt Chevrolet, and it was a very positive experience from beginning to end. Our sales person, Al Luna, was very helpful throughout the process, not only in answering all our questions, but going into detail about setting up the computer system. He constantly offered his services, even days after the sale was complete. We've been dealing with Bachrodt's for years, and their service is excellent. And of course, we're very happy with our new Chevy Trax! It's a very solidly built smaller SUV, with a lot of great features.
8 years ago (28-06-2017)
I worked with Brian to purchase my car. I was approved by Capital one and was able to access Capital one's auto navigator site which indicated how much my interest rate and monthly payment amount would be, however the finance department quoted me a much higher price. When I was given the first quote, Brian could tell me what the interest was. He later came back and told me that there were able to get my interest rate down to 6% however the capital one auto navigator app said it was 4.74%. They kept trying to get me to pay more money down. The next day I contacted capital one and I was told that the dealership provided them with the wrong VIN number. I contacted Brian and asked him to resubmit offer to capital one, but he told me that the financing department wouldn't do it unless I came in with a down payment. This upset me so I decided to take my business elsewhere. The next day I let Brian know how I felt and he did what he could to resubmit the offer to capital one. This time I was informed that my interest rate would be 4.74%. The prices on the vehicles were misleading and so was my sales rep. I did purchase the car, but I wouldn't recommend this dealership to others. Follow up: I received a follow-up call from Brian which was pleasant. He was apologetic and I really appreciated the call. He asked if his GM (Larry Newman) could call me the next day to follow up and I said that was okay, however that call did not go so well. He was rude, constantly interrupting me and tried deflecting blame. Towards the end of the call I suggested that in the future they provide customers with upfront information about their interest rates. He kept trying to tell me that my interest rate was 6% in the beginning and magically came down to 4.74% despite the fact that Capital One had informed me from the beginning that my interest rate was 4.74% nothing had changed from the first offer to the second. ( and Brian said the Vin numbers didn't make a difference in the price because they were the exact same car's). I guess my constructive criticism upset him and he begin a shouting match with me which resulted in me ending the conversation. I have never had anyone call me to argue about a review. Larry if you're reading this please never ever contact me again. I will say again I did appreciate Brian's apology and he was accountable.
8 years ago (17-03-2017)
I purchased a car here 9 years ago-that experience was nice and since then I've always taken my car back here for service. Courtney in the service department was amazing to deal with, great customer service. I just bought a car elsewhere and I'm bummed I won't be dealing with Courtney anymore. :)
8 years ago (17-06-2017)
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