M S Travel & Tours

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About

M.S Travel & Tours / www.mstraveltours.com
Full Service Destination Wedding & Honeymoon Specialist

Story

Welcome to M.S. Travel & Tours where our number one priority is to make sure you get the best price and customer service. We have been in business for over 30 years and specialize in getting you the best deal on your Destination Wedding, Honeymoon, Family Vacation, Group Travel, Sports Travel, Business Travel and all other travel arrangements needed.

When M.S Travel & Tours started, it begun as a small agency in the big and beautiful city of Santa Monica Beach. After many years of travel service to the Santa Monica community and to its surroundings, M.S Travel & Tours decided that expanding to the greater San Fernando Valley communities was best for their clientele and business. Since then, M.S Travel & Tours, has been a staple in the Burbank community.

M.S Travel & Tours was and will continue to be your:

“One Stop Source for ALL Your Travel Needs”

Address: 1911 W Magnolia Blvd, Burbank, CA 91506, USA

Phone: (818) 333-0077

Website

moc.sruotlevartsm@ofni

State: California

City: Burbank

Zip Code: 91506

Opening Hours

Monday: 9:30 AM – 6:30 PM
Tuesday: 9:30 AM – 6:30 PM
Wednesday: 9:30 AM – 6:30 PM
Thursday: 9:30 AM – 6:30 PM
Friday: 9:30 AM – 6:30 PM
Saturday: 10:00 AM – 2:00 PM
Sunday: Closed

Update Info

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Reviews

Working with Venita has been a nightmare! Our honeymoon was ruined and we left 6 days early because of the filthy and uncomfortable hotels she booked us. Venita doesn’t care to help and she is unresponsive. We are still waiting to get refunded for the remainder of our trip. 

Venita has no idea what she’s doing. I’ve attached screenshots of an email she sent me stating that the reason we didn’t get rooms by the beach in Amalfi Coast is because they started at “$2000 MINIMUM” Upon doing my own research I found out at least 30 hotels on the beach going between $150-350 on average. When I sent it to her I didn’t even get a reply back same with about 5 other emails because she had nothing to say. 

I spent an additional $2500 to leave Italy and go to Greece because we were so disgusted with the hotel she booked us 30 minutes up in the mountains with constant left and right turns. 

Venita also insulted my budget for my trip saying that this is what happens when you want to go to Europe on a $10,500 budget (attached). Who says that?!? After doing all the research myself I could have booked this trip myself for less than my budget and stayed at high-end hotels. To make matters worse Venita insulted me in person saying that I am a Realtor and I have money to spend, she said this when I told her about my $10K budget trying to squeeze a lot more out of me by adding things left and right to the trip. 

Venita doesn’t want to take accountability for ANYTHING and has an excuse for everything. She likes to argue and insult instead of finding a solution. She never mentioned that American Airlines charges to reschedule your flight (because we left 6 days early I changed my flight I had to pay over $1000 for that as well) She also said she was going to work on refunds for the tours, hotel nights, and car services we didn’t use and we never heard back from here like all the other emails. She gave us tour tickers at 3PM for a 9AM same day tour and I had to pay $117 for additional tickets. She said she was going to everything to make this right and she didn’t do a thing about anything. I have attached a screenshot of her text to me as well, it shows you she doesn’t even care to work for me and help me get refunded the rest of the trip. I asked the hotel I was staying at and they told me they confirmed they can refund the remainder of the nights. Her response is attached saying that it's not possible. There’s so much more I can say, this is the half of it. HIGHLY ADVISE YOU TO STAY AWAY. 

Working with Venita was an absolute disaster and our honeymoon was ruined, I've never felt worse in my life! Never again will I use her agency for booking my future travels. Be cautious of other reviews you see most are by family or friends!

 7 years ago (28-05-2018)

Thanks to Venita at MS Travel my daughter (9yr old) and I had the best time in May she booked our Vacation to Cancun /Puerto Morelos. She found us the best package at the best price, she met my needs and budget was very helpful and answer all my questions since I had never been there before. Thank you so much Venita, I'm sure to look for you again when planning my vacation. 
Marie R.

 8 years ago (12-07-2017)

Dream come true, for the best Price! 
Suzy at MS travel made my life so easy and perfect. She will never make you feel unwelcome, like other agencies I worked before (others will be like "Ugh customer Again") Suzy and MS travel is great to work with. Let me tell you why 
#1 They are honest and Great Integrity LEVEL
#2 They care about you and they listen what you have to say and make sure to meet your need at any budget. 
#3 They are always get back to you and make assure you that they are there for you. 
#4 I JUST LOVE THEM.... 

You can not go wrong with this guys! 
But keep in mind They do their best- If you have a crappy vacation do not blame your agent. Blame yourself that you are so Picky (I always HAVE FUN NO MATTER WHAT. If There is Ocean - Drinks- Food, And.... :)    )

Have a great vacation or Travel 

      
      
      
 10 years ago (30-06-2015)

Me and my Family just went on 3 day cruise to Ensenada and had a blast Thanks to Suzy who planned everything for us Again thank you thank you thank you

 9 years ago (30-08-2016)

Travel agent for life, Suzy is the best. I never bother with any websites and go straight to her.

 9 years ago (04-08-2016)

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