Macy's

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Macy's, established in 1858, is the Great American Department Store - an iconic retailing brand over 740 stores operating coast-to-coast and online. Macy's Great Northern offers a first class selection of top fashion brands including Ralph Lauren, Calvin Klein, Clinique, Estee Lauder & Levis. In addition to shoes and clothing, Macy's has a wide variety of housewares, gifts and furniture. Plan your visit to 25801 Brookpark Road North Olmsted OH 44070 today!

Address: 25801 Brookpark Rd, North Olmsted, OH 44070, USA

Phone: (440) 777-7000

Website

State: Ohio

Zip Code: 44070

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Reviews

Very easy to return two pairs of pants which didn't fit.  Plus they helped me find my list car keys.  Thank you so much to theadies at tge purse register!

 8 years ago (06-10-2017)

I got my coat from here it's nice and warm thx Macy's

 7 years ago (21-11-2017)

I think most people are familiar with Macy's. Their sales are great. The store is vlean and well maintained. The only negative is that it is difficukt to find an open check out. Frequently only one per floor is manned.

 8 years ago (16-06-2017)

Tried buying  a pair of shoes today they didnt have the color or my size disappointed

 7 years ago (05-11-2017)

Went today (MAY26, AROUND 11:00 am) to Macys North Olmsted to return a necklace bought online around 35 days ago. The lady ask me about the tag and I answered her that it did not come with any tag at all. Only the receipt and shipping paper . 

After 5 min looking she ask for a manager. 
So, a new lady come, called MARIAM or MARIANI ( black medium hair)  and she looked at it and told me she couldn't accept first because there is no tag on the necklace. Then I explained again that no tags come with it, only receipt and shipping paper . Then, she looked at the necklace and say, second,
 it is not looking good to accept. 

I said WHAT? Why is not looking acceptable? it is brand new, never ever used and u are saying not looking acceptable? after more 10 min of discussion, she told me she couldn't accept because also it was bought 35 days ago, and the policy is 30 days return.  

Then I read to the back of receipt that RETURNS ARE ACCEPTABLE WITHIN 1 YEAR !!!ALSO IT SAYS ON MACYS WEBSITE!! 

SHE told me she had more ACCURATE RETURN POLICY INFO THAN ONLINE INFO !!!!! ONLINE INFO ABOUT RETURN POLICY 
she argue for about 3 min and left me alone. OKAY I SAID !  

I left the store and called to COSTUMER SERVICE and explained the situation. They told me on phone they see no reason to do not accept it, since the return policy is 1 year.

I come back to store and the same MANAGER called MARYAM OR MARIANI was very unpolide, rude, and did not stop to talk with me ( she was always walking and I was following her) and she said one more time she I will not accept it.
 I asked why?? give me a reason? I explain her I called to the costumer number and blah, blah , blah and she did not even listening me. 

Then I asked for another MANAGER. I will not leave this store I said, It is not fear and I need to talk with somebody else.

Then another manager come( blond lady), very very very polite, she listening me, looked at the necklace and told me: Well, it is not my department but I see no reason to DO NOT ACCEPT IT. Everything is fine, looking good.

She returned it and gave me credit back to my card. Thanks for this lady. 

I will never come back to that store. NEVER, and I will tell everybody about that manager called MARYAM OR MARIANI. 

See what the problem in here?? ONLY THE MANAGER. 

AS A CUSTOMER, I SHOULD NOT BEING TREATED LIKE THAT.
 IM VERY VERY FRUSTRATE AND DISAPOINTED WITH MACYS TO HAVE PEOPLE LIKE THAT RUDE MANAGER.

 8 years ago (26-05-2017)

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