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Exceptional Care for Animals

  1. Wisconsin
  2. Wisconsin Veterinary Care

Reviews, get directions and contact details for Exceptional Care for Animals

Address: 229 W Beltline Hwy, Madison, WI 53713, USA
Phone: (608) 274-7772
State: Wisconsin
City: Madison
Zip Code: 53713


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Reviews
Yes, Beau was signed over early Saturday morning after being given little to no information other then I needed $7000 or I had to sign my dog over. A call was made again on Monday which no one would give me any information. We were able to get his information transferred to two other vets that stated Beau could have been taken home Sunday and his leg only needed a pin not an amputation. Then when shifts changed Monday evening it was noted in the file the dog was relinquished a second time. Which did not happen, the staff stated to talk to the manager Carrie whom would be in Tuesday at 9 AM. The ER Director returned my call stating the dog was relinquished twice and they proceeded with his care prior to confirming that was actually the case. At no point will the dog be returned to the original family. The ER Director also stated my previous review was "drama". I'm sorry that you feel cancer is drama and finding comfort in a pet during a difficult time isn't important. In fact so not important you took a dog away from it's owner and gave it to a staff member. Whom in turn spilled everything on Facebook. We could argue all day but a word of advice don't take your pets here and if you have absolutely have no other option get everything in writing because it's there word against yours. Also don't count on anything being confidential.
8 years ago (22-08-2017)
Get a detailed list of potential costs. We were quoted $1,000 dollars as a middle cost treatment plan for our dog with lymphoma. 2 treatments in, the cost is already about $1,200 with about 3 more $300 treatments left. That also doesn't factor in the weekly blood work at the local vet. I feel very mislead about the cost by the vet. If the total treatment is going to be over $2000 then just say that. Also over charged by the technician by $100. That was only caught because I asked why we were going so far over the initial quote. They seem like nice people just be very clear about prices upfront.
8 years ago (24-04-2017)
I am extremely upset by the level of care my kitten received at MVS. If my kitten were a human, MVS' treatment would constitute malpractice. Potentially because of their actions, my kitten may not survive. At a minimum, I have to put my kitten in very expensive intensive care ($1000+) for the next 24-48 hours as the condition went too long without proper treatment. Here's the full story. My boyfriend first took my then 15 week old kitten in on Saturday, July 16th. A male doctor (I do not know his name) prescribed an antibiotic for an upper respiratory infection. Fine. I have no problem with the treatment during this visit. Over the following week, my kitten's respiratory symptoms worsened. Instead of just coughing, he also starts wheezing. He almost completely stops playing. On Friday, July 22nd, I therefore take him back in to MVS and off antibiotics per the instructions on the package. On that visit, my kitten saw Dr. Bates who seemed to think he had improved and could wait to see a regular vet with whom I had an appointment the following Wednesday. Dr. Bates mentioned he likely needed to be dewormed again but that was it. No concern about the lack of improvement in his respiratory symptoms at all. No additional medication or treatment prescribed. No concern that he had not gained any weight (this is apparently a red flag with kittens). I was still very concerned as he was wheezing a lot by Saturday, July 23rd and not playing at all. I thus did my best to get an appointment with a regular vet ASAP. The best I could do was to get him into a vet on Tuesday afternoon. The regular vet is ALARMED almost immediately once she sees him. Not only has he got a severe pneumonia, he's about half the weight he is supposed to be for his age. She explains that his best chance for SURVIVAL is to go into an oxygen chamber. That's where he is now. It is possible that my kitten's pneumonia is being caused by an underlying condition that is not treatable. We are still figuring out whether that's the case but, obviously, that is not the vet's fault. However, I feel MVS had an obligation to do a more thorough exam of my kitten and explain the potential situation to me. I am angry that they instead chose to just ignore the symptoms and tell me he was fine. I did not know that he was underweight and that a failure to gain weight in a kitten is quite so big a deal as it apparently is. They should have noted that and been concerned. Just shooing him out the door is completely unacceptable. Taking my kitten in the second time was worse than not having taken him in at all. Had they said they were unwilling to see him a second time, I would have taken him to a different emergency vet who would have acknowledged that he was not doing OK.
9 years ago (27-07-2016)
My dog was bleeding, and they left me and my dog in an exam room for 20 minutes. If this had been a more serious injury, he could have bled to death in 20 minutes! Then, after the vet finally examined my dog, they left us in the examination room for another half hour! Then, by the time I got home (10 minute drive), I found that he was STILL BLEEDING! Do yourself a favor, and get the phone number and address of another 24-hour clinic, so you don't have to go to this one. $82 for NOTHING!
9 years ago (12-04-2016)
My ten year old cat had been vomiting for nearly a week off and on. Friday night she grew seriously ill with intense vomiting. Early Saturday I called my family vet who said they were only open on Saturdays until noon so I would be better off to take my cat to an emergency vet. I am so glad I made the decision to go to the Emergency Vet!! I was given excellent directions to the clinic since I have only been in Madison a short while. The vet tech took us back immediately and took the vitals on my cat and reassured me they would get her the help she needed and the doctor would be in quickly. She was. Every thing was explained to me in detail; I was afforded options. I was given choices. No one pushed me into any decisions nor did they blow me off. I have owned pets my entire life and this is the most friendly, professional place I have been. Yes, it was costly but one expects it to be costly when you go to an EMERGENCY clinic on a Saturday. Tiger Lily was there the entire day and was treated properly. I was shown her Ultra Sounds results, I was told exactly why a suspected diagnosis was given. It is absolutely true, that, just as in humans, so it is in pets that diagnostic tests need to be administered before a conclusion can be drawn. I feel once you take responsibility to assume care of an animal you owe it to the animal to do what you can to make its life a quality one. That is also the mentality I sensed at this clinic. I can't believe some people have rated this place "poor" and other negative things said about it. I rate it excellent for cleanliness, friendliness, QUALITY of CARE and expertise. These docs didn't just read a book on "How to care for Kitty." If you want quality, you pay for quality. To ask for money up front is absolutely acceptable in a practice where they may never see the patient or the owner again. Do you want your animal to get well? If so, do yourself a favor and go to Exceptional Care for Animals. I was not disappointed and my beloved cat is on the mend and I am ever grateful for their care and concern.
12 years ago (18-06-2013)
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