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Reviews, get directions and contact details for Maeser Master Services

About

• 502.266-6544
• www.maeser.com
Emergency services
Visit the Maeser Bath Design Studio: Monday – Friday 9 a.m. to 4:30 p.m. After hours by appointment.

Story

The Maeser Difference
Just Ducky Services for Your Home


**Quality**
We promise you that anyone who leaves a yellow duck behind after a job at your home is someone you’d gladly work with again! We pride ourselves on the quality of employees we have working with us at Maeser. As a family-owned and operated company since 1975, we treat our technicians the way we want them to treat our customers – like family. Our founder, Marvin Maeser has always emphasized the importance of doing the job right, that means following all plumbing codes and providing work that is of professional quality. Often our technicians are sent on jobs with an apprentice in tow, allowing our vetted servicemen to help foster them into the Maeser family. We also promise you that each of our technicians is licensed by the State of Kentucky to practice their trade whether it be plumbing or heating and cooling. Many of our competitors use unlicensed repair technicians. You can be sure you're working with a qualified and experienced serviceman when you're working with Maeser.

**Professional**
From the time you book your appointment to the time we leave your home and your problem is solved, you’ll know you’re working with professionals. We promise you availability, accuracy and consideration.


**Availability**
All our uniformed technicians are available to you 24 hours a day, 365 days a year for any of your emergency or non-emergency service needs. Our trucks are fully equipped, so when we come out to your home to address your problem, we are prepared for anything that may come our way. When you call Maeser you get a live person who will schedule same day service with one of our qualified service repair men.

**Accuracy**
You can also rely on Maeser to give you an accurate cost estimate to complete your repairs. After thorough inspection and discussion about your particular problem, they will present a comprehensive estimate. We won’t charge you a penny over what you have already approved in our proposal. We also promise to respect your time. Our technicians will always give an accurate timeframe for service and call before our appointment to ensure exact arrival.

**Consideration**
We know your home is important to you, so we promise to leave your house as clean as it was when we arrived. From the minute our technicians enter your home with their disposable shoe covers to the time we leave, the only evidence Maeser was in your home will be that your problem is solved and you are without worry!


**Guaranteed**
We guarantee all work performed in your home by our licensed technicians. Our services are unparalleled because of our commitment to a high standard of excellence in plumbing and other service areas. As a family-run business, Maeser keeps in mind that we have only done our job well if you are still happy with the entire service experience months after we’ve left your door.

Your satisfaction is our guarantee.

Mission

Serving the Greater Louisville Area since 1975. As a true family-owned and operated company, Maeser Master Services is dedicated to providing plumbing, heating, cooling & bathroom remodeling to both Residential and Commercial customers in a timely manner. We provide excellent customer service and techs that you will trust in your home.

Products

**Plumbing**

Back Flow Preventers
Drain Water Lines
Drain Cleaning
Emergency Plumbing Repairs
Faucet Installation
Fixture Replacement
Garbage Disposals
Gas Piping Repairs
Sump Pump Flooding Prevention
Water Heating

**Heating and Cooling**

Air Cleaners
Air Conditioning
Indoor Air Quality Systems
Furnaces
Heat Pumps
Humidifiers
Roof Top Units
Unit Heaters
Zone Control Comfort Solutions

**Complete Bathroom Remodel**

Body Massage Shower and Whirlpool Tubs
Aging In Place Remodels

**Green Solutions**

Hybrid Water Heaters
Geothermal Heating & Cooling
Water Recirculation

Address: 11101 Electron Dr, Louisville, KY 40299, USA
Phone: (502) 266-6544
moc.reseam@ykcud
State: Kentucky
City: Louisville
Zip Code: 40299


Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

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Reviews
Good service from associates - speedy!! Respectable! However, I asked that my sump pump be replaced with a similar sump pump. We weren't sure what was down in the well so we asked the plumber and he told us he wouldn't know until he pulled it out. He assumed it was a 1/3 HP sump. Turns out, I had a Zoeller 1/2 HP pump - cast iron. It was replaced with a plastic, 1/3 HP pump... not quite what I was expecting. Also, I was charged twice... yet to be refunded. After complaining, someone from Maeser called me and reassured me of the quality of the new pump. He also advised me that if I wanted a 1/2 HP pump, they would more be happy to install one but he advised me that it was $100 more for the pump at their cost and "we would have to make another trip out there." I'm in the customer service industry and know what it's like to stand by my word. I told the plumber I wanted a like-quality pump and he failed to do that. The person that responded to my complaint told me that it's impossible to tell what type of pump it is just by looking at it. That's garbage in my opinion. If you do the same thing year after year, you know what brand of toilets, sinks, and pumps just by looking at it. Excellent customer service "eats" crow when the customer isn't happy. To charge extra to the customer because they aren't 100% satisfied is not exceeding or even meeting my expectations. I did test the pump with my garden hose and it stays ahead of it so that's good. But from a customer service perspective, the management falls short in my book.
7 years ago (15-03-2018)
John Day provided superior service to my furnace on two separate occasions. Efficiently diagnosed our problems, offered solutions and repaired the issues. Left job area clean. Also discovered that two items I thought were not working were actually working and adjusted the estimated bill accordingly. That is what I call honest! Very friendly and knowledgeable. Highly recommend. Office staff was also very helpful (Tracy and Kimberly).
7 years ago (02-02-2018)
It is so refreshing to have a service call and the person that comes to your house is happy to be there. I was so surprised to see someone come so quickly to our house and with so much enthusiasm. Jamie was quick to identify the problem and correct it within minutes which was amazing. He was very knowledgeable and explained what had caused the issue to begin with and how to fix it. I would highly recommend you calling Maeser first as they truly do treat their customers first class. Great job!
7 years ago (11-01-2018)
Our sump pump died and before we noticed it we had about an inch of water in the basement. I called for service at 10am on Saturday morning and the technician showed up by noon. He was friendly and knowledgeable and did not mind me watching over his shoulder. He actually taught me about sumo pumps while replacing ours. The replacement was quick and not too expensive. I would definitely call them again.
7 years ago (28-02-2018)
If there was a way to give no stars that would explain my experience better. Called on a Thursday made a Tuesday appointment, no one called me beforehand so I called and they explained not only that I didn’t ever call but was not on the schedule either. I was then given a 10min explanation how it was plausible I didn’t actually call. Terrible experience is an understatement. To make a mistake and not schedule is one thing, to waste my and your time explaining why I am wrong is a completely different thing. No offer to fix or escalate my complaint. Manager was unavailable. I will take my large book of plumbing business to another company that handles business differently.
7 years ago (06-03-2018)
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