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Mammoth Steakhouse & Saloon

  1. Arizona
  2. Goldfield Restaurant

Reviews, get directions and contact details for Mammoth Steakhouse & Saloon

Address: 4650 N Mammoth Mine Rd, Apache Junction, AZ 85119, USA
Phone: (480) 983-6402
State: Arizona
Zip Code: 85119


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Reviews
Hands down this was the worst experience I've ever had at an establishment. If I could give 0 stars I would. Not only was the food mediocre at best. But they had only 1 Tbone steak left. How a steakhouse (if you want to call it that..) only has 1 Tbone left is beyond me.. THAT IS WHAT YOU DO. How can you run out of the item thats the whole point of your business?! There were flies everywhere that I had to fight to keep off our food. And there is no AC which I can understand being that it's authentic but still less than ideal environment for a steak house. But once the bill came we noticed that there was 25 dollars in additional charges for water and a additional items on our baked potatoes.. Now when I asked the server why we were charged an additional 25 dollars for water and a loaded baked potato I was told that they were on a well and had to pay a lot for water so we had to pay for bottled water. (225 a piece a little steep considering I can buy a case at Costco for the same price. And second that even though it states on the menus the baked potato is included with the meal apparently your charged extra for sour cream and bacon bits. Now I own a business and I've been in customer service for 20 years. I get that sometimes there are additional charges. And I probably wouldnt have had a problem paying it had we been told up front or had it been on the menu.. But there was no mention that we would have to pay extra for water or a loaded baked potato.. So I asked for a manager.. So after waiting 20 minutes watching the server and what I presumed to be the bartender.. because of the way he acted talking and laughing about something. I Finally told them we were leaving and needed to speak with someone.. He comes over and with the most condescending voice says. "So your bitching about the baked potatos" I was totally taken back. I couldn't believe this person who was supposed to be some sort of authority in this establishment actually said that to me.. So I tell him I don't believe that it's right to charge someone an extra 25 dollars in charges. Without it being explained that there will be additional charges.. Either on the menus or the waitress explaining this before your charged. I am in retail sales, if we did that we could be sued for false advertising.. Not sure how this is any different . So he tells me "Go get a menu and show me where it says that water and loaded baked potatoes are free.." Again I was appalled that I was being yelled at and told that I needed to prove that. I shouldn't be deceived by the establishment that is supposed to be SERVING THE CUSTOMER not deceiving them.. So again I stated that I would not pay for the additional charges I would gladly pay for the food even though I was still not happy with the flys everywhere and the fact that they didn't have the 1 steak I wanted.. But he refused to take the charges off. So I was essentially forces to pay the additional charges. Since I didn't have cash so I couldn't pay the amount that it should have been.. Bottom line I've never in my life been so insulted and disgusted with the service and conditions of a food establishment in my life.. Needless to say I will never go back to this place. And I highly recommend nobody go to this place ever .. If at the least for a sanitary reason. By the way as you walk out and look to your right there is a water feature that looks like a well that has water leaking out. Now if water is so scarce for you all why do you have a water feature that waists a ton of water from evaporation in 110 degree heat..
8 years ago (21-09-2017)
The food was OK. the service minimal, I was disappointed in that I paid the bill leaving a $13.00 cash tip, that is what I believed was fair for the the service provided. To my surprise, I did not put my glasses on to read the bill, and found at home they charged me $23.00 for a tip on my charge card. The menu said they added a 20% gratuity for a party of 6. We were 5 only four meals since one person was Gluten intolerant. I do not make big bucks, I live in Apache Junction. I would not eat there again. They can have the tourists. Cynthia Schiller Apache Junction, AZ
8 years ago (21-04-2017)
Not worth try, horrible food, they serve frozen food from walmart-like. Stain on cup and utensils.
8 years ago (29-09-2017)
Don't know why the reviews are low. Mammoth Saloon has a great rustic feel with all the Southwest ambience you'd expect. The burgers are great as is the fish and chips. Casual dining that's great for families and singles alike. Weekends are always bustling. It's a fun experience.
9 years ago (29-01-2017)
Food was cold. Service stunk. Prices were the only thing mammouth.
8 years ago (28-09-2017)
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