Marin County Ford

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Address: 6995 Redwood Blvd, Novato, CA 94945, USA

Phone: (888) 359-9596

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State: California

Zip Code: 94945

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Reviews

I went to the service department to get a recall that had been pending for 8 months because the parts were not available anywhere.  Carlos the Service Manager not only had the parts in stock but he schedule me in the same day as a walk in and got my car back on the road the next day.  Great experience.  Definitely recommend.

 9 years ago (29-06-2017)

First time taking my Ford Escape for a service at this location. Roger Toupal is friendly, funny, awesome and honest. He doesn't seem to try to con me into an additional services which at times some places try to. Roger was super helpful! He made it to be a pleasant experience. I will definitely come back to other services in the future.

 9 years ago (05-05-2017)

We purchased our car here before it changed its name.  At that time the Sales service I received was very good as I was very happy the purchase.  Since then I have been back for service.  I feel the work they do is great. Even so the service dept communication with the customer could be better.  I hope they are planning to install a carport near the service drop off area.  This way durring rain or supper hot days customers can drop off or pick up there vehicles comfortably.

 10 years ago (14-01-2017)

The new Service Manager, Carlos is a good addition to the team. Appears to be very helpful.

 9 years ago (10-05-2017)

Fail, fail, and fail. Ford Warranty services or lack thereof. The red tape of requiring Techs that they be able to recreate a situation that happens only in the rarest of times(extremely dangerous loss of power while accelerating), deems them worthless. If you can't touch the truck without a computer telling you a code, then what good are you as mechanics/service? What good is Ford warranty services if they don't have the good sense to just fix it based on my word as a man honest top paying customer(we own several F150s). Don't wait for it to fail Ford. And since that's your MO, you fail. Horribly. Last Ford truck we buy for this company while I have a say in it. The easiest fix could've kept us buying new trucks every year. Looks like Toyotas n Chevys here on out. Yelp, here I come. 
PS-the one thing that Service supposedly fixed, was not fixed(door panel). The panel started rattling a week later and was loose from door hardware that was installed backwards or not at all. You guys fail.

 10 years ago (01-02-2017)

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Reviews, get directions and contact details for Marin County Ford

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