Marion Subaru

Reviews, get directions and contact details for Marion Subaru

Address: 3209 W Deyoung St, Marion, IL 62959, USA

Phone: (618) 969-8692

Website

State: Illinois

City: Marion

Zip Code: 62959

Opening Hours

Monday: 8:00 AM – 6:00 PM
Tuesday: 8:00 AM – 6:00 PM
Wednesday: 8:00 AM – 6:00 PM
Thursday: 8:00 AM – 6:00 PM
Friday: 8:00 AM – 6:00 PM
Saturday: 9:00 AM – 4:00 PM
Sunday: Closed

Update Info

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Reviews

My Subaru Forester was serviced recently for a recall involving a possibly defective airbag, as well as replacing an OSV switch. Marion Subaru worked with my busy schedule that week, helped me locate a coupon that saved me $25, and completed the work in a timely manner while I relaxed in their comfortable waiting area. I have never had a problem with any work done at this dealer, and wouldn’t trust my Forester to anyone other than Marion Subaru. The service technicians are very knowledgeable and the entire staff are experts in customer service.

 7 years ago (20-04-2018)

Wow, Connie was fantastic and professional thru the whole process
 It didn't feel like a typical car buying experience at all. We were completely comfortable and happy with the process. Also absolutely love the car. Exactly what we wanted. Marion Subaru is the place to go

 7 years ago (07-04-2018)

Courteous service. The service representative clearly explained the work that was to be done. Prices were reasonable.

 7 years ago (09-05-2018)

1 STAR BECAUSE THEY DON'T ALLOW NEGATIVE STARS. 
Having recall work on our Ourback. Was told loaner cars would be available, was lied to! We live 2 hrs away. Got here and was told they don't have loaners. Got the "we could care less about your situation" attitude. Customer service doesn't exist here. If I hadn't drove 2 hours to get here, I would have walked out. Now we're stuck here for next 4+ hrs. 
ABSOLUTE WORST SERVICE! AVOID AT ALL COST.

Update : Now have to make the 4 hour round trip again because airbag light on dash  came on 6 days later....

 7 years ago (16-03-2018)

I visited Marion Subaru on 12/28/17 for warranty service. Parts were ordered, and I was notified of their arrival on 01/04/18. When I attempted to schedule an appointment for service, I asked about the Saturday service hours advertised on their website. I was informed that only light maintenance is performed on Saturdays, and that there's only one Subaru technician available on weekdays (none on Saturday). When I questioned this arrangement, I was argued with by the "dealership" representative on the phone. After this interaction, I called the main phone number to attempt to speak to a manager, and my phone call was answered at an entirely different dealer...Marion Toyota. Before I bought my Subaru, I asked personnel at this location if they were affiliated with Marion Toyota, and was assured they were not. This, obviously, was a lie. I asked because I was swindled by Marion Toyota on the purchase of another vehicle in 2007. This place is a bad excuse for a Subaru dealership. Employees of this "dealership" are rude, unprofessional and like to argue with customers. This "dealership" advertises Saturday service hours on their website, however this is deceptive. No actual service is performed on Saturdays, only light maintenance, such as oil changes and wiper blades.  It's unfortunate that there are so few Subaru dealers in the middle of the country, but you'd be hard-pressed to find one any worse than this place. From my experience, management personnel are never available, which means the "dealership" simply runs itself. Do yourself a favor, and don't deal with these sleaze balls. I'll never be back, and I'd advise you to take your business elsewhere, as well.

 8 years ago (05-01-2018)

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