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Reviews, get directions and contact details for Massage Envy - Coppell

Massage Envy - Coppell

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At Massage Envy Coppell our therapists are here to alleviate every ache or pain because we agree the good life should actually feel that way.

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Address: 120 S Denton Tap Rd #303, Coppell, TX 75019, USA
Phone: (972) 956-5999
moc.yvneegassam@9300cinilc
State: Texas
Zip Code: 75019


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Reviews
I was in more pain when I left... when I came in for the massage my lower back and neck didn’t even hurt, now they are in pain. When I checked out, they asked how my massage went and I was very honest with them, that’s when the conversation ended. There was no response and she kind of blew me off. The Location in Arlington at the highlands is much better. I have reached out to the corporate office so hopefully they will have an answer for me. Most people at this location are very pleasant and friendly, even my therapist was very sweet but she just didn’t know how to handle deep tissue massage for a big guy like myself, I asked for more pressure but she must’ve already been at her max. She’s very nice and professional though.
7 years ago (23-10-2017)
I went in to get a massage because I had really tight shoulder and neck muscles. When I left, I was worse off than when I arrived. I had to go to the Chiropractors to get it fixed. I called Massage envy to talk with the manager. Left a message with one of the front staff to have the manager call me. Guess what? No one ever did. Never going back, I'm telling anyone who asks to not go there.
7 years ago (07-09-2017)
Basu is great. Only thing I can really brag about. My first visit for 60 minutes was $55, came back for second visit ( 90 minutes ) and cost $143 ( almost triple for another 30 minutes ). Website states only shows pricing at $83. Way out of line and poor call on Massage Envy.
8 years ago (01-08-2017)
My first time getting a massage @ the Massage Envy Coppell location, the customer service was beyond terrible. My co-worker has a membership but with a different location and offered to gift me a massage from his membership but that did not go well, he called the Coppell location to set it up for me last week Wednesday, they gave him a hard time, saying he was not in the system, then they finally found it and the appointment was set up and I thought everything was fine. My visit was Sunday 7/9 @10am. Once I completed my visit, I left. Before I could get home the lady called me and asked how I was going to satisfy payment. I told her this was already taken care of by the person that gifted me a visit and I gave his name. She apologized and the call ended, then 30 mins later I received a call from the office mgr Cynthia who again asked me for payment, once I explained to her for the 2nd time what happened, she stated she did not see the person in the system that gifted me the massage. I told her I would have my co-worker call her back to clear this up. He called me back to say all was well but he was really upset and apologized to me for what happened. I will never ever visit there again and my co-worker is cancelling his membership because of the poor customer service in general. Train you staff to be pro-active before calling a customer asking for payment, and thanks for running my credit card I was told would only be used for security purposes that is why it was declined you had no business using it.
8 years ago (09-07-2017)
I got biweekly massages from Basu for about a year and a half. He really helped me to be able to walk and stand without pain.
8 years ago (04-07-2017)
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