Massage Envy - Eugene

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Looking for professional, customized and conveniently located Eugene massages and facials? Our professional massage therapists and estheticians will customize your massage and facial to fit your needs. So make Massage Envy Spa your Eugene spa.

Address: 1011 Valley River Way, Eugene, OR 97401, USA

Phone: (541) 344-3689

Website

moc.yvneegassam@2760cinilc

State: Oregon

Zip Code: 97401

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Reviews

My mother purchased a membership to Massage Envy while visiting her brother in Eugene, OR although she lived in California. SADLY, my mother passed away in December and it took me 6-7 phone calls to get Massage Envy to cancel my mother's membership. Four to this actual location in Eugene and two to the corporate office. They actually requested that I pay $22. for an OFFICIAL death certificate for my mom, then write a written request asking them to cancel her membership and why, then send it from CA to OR via registered mail just to cancel her membership. After I told them that my mother passed away and they said a manager would call ME... on my mothers phone I get a message from the manager speaking to my mom as if she was still here. When my mom passed away she had NINETEEN CREDITS to which this office would not refund any of the money or let anyone else use them. So, if any of you know how much a month your membership is and times that by 19! The first two girls I talked to trying to explain why I needed my mothers account canceled never even said they were sorry for my loss, nothing. No one was sorry for my loss, no one called back to make sure this sensitive matter was taken care of, no one offered to refund any of her money or let her 19 credits be used, left messages for my mother by name knowing full well she was no longer here, made me have to call 5-6 times and retell the story even though I was mourning my mom and did not want to tell this story over and over, wanted me to pay $22 for an ACTUAL DEATH CERTIFICATE. #LocalGuides 

 8 years ago (27-08-2017)

Just went there this evening. I believe I saw Olivia? She was absolutely AMAZING. It was my first massage ever, and they totally rocked it. The receptionist (Bri) was very helpful, as well as the other women who was telling me about their membership. They all were very professional and kind. They made a point that you are not able to get out of the contract, so at that point it's not up to them. I can't wait to go back!

 8 years ago (24-05-2017)

Honestly if I could give a negative I probably would. I have been to a few Massage Envy locations and this one was the worst I have ever been to. The room was not inviting the cover on the table was made out of a wool or something and left a weird pattern on my face that lasted for hours the masseuse did not seam to be very knowledgeable and actually made me feel worse than how a felt before.

 8 years ago (27-06-2017)

I can't say enough great things about my massages. My therapist is terrific and has personalized my massages to take care of my trouble spots.  I love her approach. The rooms are sometimes a bit cool, but I am overall very pleased.

 8 years ago (21-02-2017)

They have certainly declined over the past 2 years. I am canceling my membership due to lack of available appointments and a decrease in quality massage therapist. The good ones are always booked. After many last minute cancelations from them it's time to move on as it's no longer a deal.

 8 years ago (25-02-2017)

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Massage Envy - Eugene

Reviews, get directions and contact details for Massage Envy - Eugene

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