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Massage Envy - West Hartford

  1. Connecticut
  2. Connecticut Spa
  3. Hartford Spa

Reviews, get directions and contact details for Massage Envy - West Hartford

Address: 333 N Main St Unit 35, West Hartford, CT 06117, USA
Phone: (860) 233-8890
State: Connecticut
City: West Hartford
Zip Code: 06117


Opening Hours

Monday: 9:00 AM – 10:00 PM
Tuesday: 9:00 AM – 10:00 PM
Wednesday: 9:00 AM – 10:00 PM
Thursday: 9:00 AM – 10:00 PM
Friday: 9:00 AM – 10:00 PM
Saturday: 8:00 AM – 8:00 PM
Sunday: 10:00 AM – 7:00 PM

Update Info
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Reviews
Be careful when you cancel service. Horrible customer service. They are super happy when you want to get a monthly plan but will ignore you when you cancel. I live out of state and requested a cancellation. I requested confirmation of my cancellation and next steps. Today I wake up to being double charged in my account. A simple email or phone call to answer my question to follow up and close the transaction. Instead they double charged my account, very bad business practice. update: after several emails and phone calls my issue was resolved
8 years ago (17-01-2018)
After reading some of the negative reviews I was skeptical to go to this location, However I was pleasantly surprised. I’ve been to this location a number of times over the last year and always had a pleasant experience.
7 years ago (20-03-2018)
I never write reviews but this experience is worthy of warning any other potential customers. This location (and probably the whole franchise) has the worst customer relations. I have tried multiple times to cancel my membership and like other reviews have stated they ignore, don't respond, are manipulative, and coercive. I would discourage any person from signing up to the membership. I have called multiple times, each time being assured that I would receive a call back and have not received a single call. I will be looking in to filing a formal complaint with any and all appropriate business forums.
8 years ago (15-01-2018)
Worst experience ever, they are not even professional. Felt like fool after spending more than 100 bucks for 10 mins Microderm infusion. New Britain ME branch is much better, never coming back in this branch!
8 years ago (17-11-2017)
I quit here after working for only one month. The therapists and the massages are great, the issues are with the behind the scenes and clear lack of customer service. Many appointments are mis-scheduled due to poor training, the phone will go unanswered often (about half the staff is training and not allowed to answer the phone), and messages go unreturned. Many people do not receive enhancements that were booked due to incorrect booking and lack of communication between the desk and the therapists. The work environment is even worse than the customer service. It screams "high school gossip" and they would rather discipline people based off ones like ability than based off actual work performance or customer satisfaction. After I quit management proceeded to tell people I was fired. They then fired my coworker who was an excellent worker. Management had actually specifically reached out to her and rehired her because she was so fantastic at her job and then they fired her based off attitude although she had zero customer complaints and was always friendly to all he coworkers. What lead me to quit was being sent home after writing on a write up for behavior/poor demeanor (something I have never been written up for in my entire life). I wrote on the write up because I had to sign it, there was no comment section for me to write my side or defend myself in any way and I know better than to sign something I find false and to which I disagree. After writing on the write up, I was then told to wait outside the office for them to write another one for me to sign. Two seconds later I was called back in and told "We don't like your attitude we're sending you home for the day." I have also never been sent home from a job in my entire life. The next day they proceeded to send me home again so I quit and left. After learning about my coworker being fired I emailed the owner to try set up a meeting and talk about my concerns. That was two days ago and I still have not gained a response. I am more than disappointed because I actually loved the position I had a knack for it with the numbers to back that statement up, I was relatively advanced for only one month with the company. This branch does not accurately represent the values of this company as a whole and I truly hope something is done about it; "we help you help you" is such a beautiful motto...but how can an establishment with poor customer service, poor management skills, and a total lack of professionalism help anyone? The brand as a whole is great and still seems like a good franchise to work with, however I would never ever recommend West Hartford to anyone for anything.
8 years ago (14-07-2017)
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