MassHealth Enrollment Center

Reviews, get directions and contact details for MassHealth Enrollment Center

Address: 21 Spring St #4, Taunton, MA 02780, USA

Phone: (888) 665-9993

Website

State: Massachusetts

Zip Code: 02780

Opening Hours

Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

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Reviews

I only had 1 person ahead of me in line & when I approached the desk, I tried to explain why I was there & had what I thought was a really easy question that could get answered & I'd be able to just drop off my paperwork & be done?! No! That wasn't the case with the lady behind the counter snapping at me to fill out a few spots on a few different papers, sign & initial in some other places. She flipped through the pages so quickly I couldn't remember where I was to do what since I didn't have to completely fill out all the pages?! When I tried clarifying what she told me she just snapped & said she wasn't supposed to even be helping me since they close at 5pm! I looked at their clock on the wall & it was only 4:05pm & since I had such a minute question that I was sure she could've just answered if she gave me the time of day so I got steaming mad! I could've understood if it was maybe 4:45pm & that's when they check in the last person or at 4pm if it's someone's 1st time there & would require more time but that was far from my case! Maybe they should consider putting up a sign with the times for last person checked in at & make sure those are the actual hours instead of what's listed for hours now! But once I finally figured out where 2 sign & handed in my clipboard & pen, I only sat waiting maybe 5 minutes before someone came out for me & took me back into an office & pulled my account up in her computer. I was there with a question on my recertification & since it was right before closing on a Friday she assured me it would be processed the following week & I wouldn't have any gap in my coverage. That was exactly the case! Their waiting room is divided up for those with baby carriages facing the center of the room & on the opposite side of the room facing back is the section for everyone else. It's not like that whole 6' of air makes a difference when it comes to the sound of a crying baby but it does help for the line coming in the door. Also, you don't want to smoke or use any tobacco at all anywhere in or out of the building including parking lot & since there's a security guard sitting in the corner at all times if you did break any rules I'm sure he'd notify the woman at the counter & decide your fate & probably would kick you out! No appointments necessary either so it's basically 1st come 1st served depending on what you're there for so don't be surprised if someone that came in after you gets taken before you! ☆GOOD LUCK!☆

 7 years ago (29-01-2018)

Well, I wouldn't say it's the most fun thing to do... I despise the waiting when I FIRST call. And sometimes my representative is hard to understand, but nine out of ten times, my problems are taken care of, my questions are answered... I really am shocked to see such negative experiences when all I've been experiencing is a job well done. They get busy. High call rates... Would you rather just blame them and have no solution to your issue? I for one would not. Good just, MassHealth. Just hire more people so I don't have to wait so long.....

 7 years ago (30-08-2017)

If was able to, I would rate 5 negative stars. When I was reading the previous reviews I thought that is not possible everybody has negative reviews and I went to this place to solve my problem in person. Regrettably everybody is right. This place sucks and the person who talked to me is a non-knowledgeable employee. I drove 60 miles for nothing. By phone is impossible to solve anything. Bad State Administration.

 7 years ago (14-08-2017)

THIS LOCATION GETS 4 STARS ONLY BECAUSE OF THE EXCELLENT STAFF...Big Parking Lot, With Hardly Any Spaces Available ...Cramped Lobby Filled With Upset & Confused People. Lots Of Communist Bumper Stickers. 

 7 years ago (05-09-2017)

Wait times of 2 hours, no way to contact them via email. Very costly mistakes occur year after year because they don't process income verification on time.

 7 years ago (22-11-2017)

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MassHealth Enrollment Center

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