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MasterCuts

  1. East Bay
  2. Utah Hair Care

Reviews, get directions and contact details for MasterCuts

Story

MasterCuts is a casual, upbeat salon that offers cool looks for the whole family – all at practical prices.

Address: 1200 Towne Centre Blvd #2056, Provo, UT 84601, USA
Phone: (801) 852-4449
State: Utah
Zip Code: 84601


Opening Hours

Monday: 10:30 AM – 9:30 PM
Tuesday: 10:30 AM – 9:30 PM
Wednesday: 10:30 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:30 PM
Saturday: 9:00 AM – 9:30 PM
Sunday: 12:30 – 6:00 PM

Update Info

related searches: Mastercuts east bay reviews, Mastercuts east bay services
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Reviews
Horrible customer service! Went there and asked for a haircut, the girl seemed very rude, she wrote down my number (completely wrong the first time and I had to point it out to her) and said she would call me in 10 mins, never called me back, I called the store an hour later and said “thanks a lot for getting back to me” and hung up, and only then did she bother to call me back and leave a voicemail saying, “hey, no problem. Anytime. You have a good day. Thank you. Bye bye.” I went to J.C. Penny’s instead, which was much better anyways. I’m surprised this place is still in business.
8 years ago (25-11-2017)
The customer service here was/is terrible! When I walked in there was a guy that was putting things away. It took him awhile to even notice my son and I standing there. When he did he looked away and continued to do whatever it was he was doing. When a coworker walked in he tried to see if she would help us. She stated "she already was off the clock" which to me was understandable of not wanting to help. This guy with a completely rude attitude finally asked what I needed help with. Which I stated "I need a haircut for my son". He pauses and looks around and finds another coworker mouths something to her and laughs. Then tells me it'll be a 30 min wait (when there was only one other customer in the salon. With no one waiting) Stated he had appointments. So I politely stated " it's okay I'll find someone else" (after his rudeness I didn't want to put my son through that. This guy obviously wasn't helpful.) He then told me "everyone else here (in the mall) has appointments and won't be able to help me." I just walked out and went to the JCpenny's Salon where a very helpful and polite woman helped my son and I. Done and out in 15 mins. (which is how long I spent waiting for someone to help me here at Master Cuts. I won't ever be coming back her.) I would rate them no star's if I could.
8 years ago (24-10-2017)
Honestly speaking, I did not like this place whatsoever. They canceled on my hair appointment last minute, and I had to go elsewhere. They cut hair poorly, and one of the workers there displayed some very racist tendencies towards an old lady I saw that tried to get her haircut there this week. I will not come back to this place again because of these reasons, hence the one star. I suggest to everyone else that if you want a good haircut, don't come here.
8 years ago (27-08-2017)
I have never been so disappointed with customer service here before, but wow, the racism that was shown toward my grandma a few days ago was despicable. My grandma speaks enough English to have gotten her hair cut by stylists in the past, but when she went in to this Mastercuts this week, the stylist (I didn't catch her name, I just know she has a nose ring and short hair) promptly told her she doesn't speak Spanish and my grandma should go to JcPenny. I don't know how not understanding "I would like a haircut" would be so hard to understand. She didn't even try to understand. What's more, my uncle went in with my grandma a few minutes later to have him translate and again, she was faced with the same curt response. Very disappointed, this is not what customer service should look like.
8 years ago (27-08-2017)
Atrocious quality. I cannot conceive how bad the maintenance was. There was this poor elderly woman that was there last week while I was having my haircut, and the stylist refused to give her service. I was disgusted by the act. Do yourself a favor and go elsewhere.
8 years ago (27-08-2017)
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