Mathis Tire & Auto Service

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Address: 1120 W Poplar Ave, Collierville, TN 38017, USA

Phone: (901) 853-1593

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State: Tennessee

Zip Code: 38017

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Reviews

I was looking for a place to transfer my car care from long distance where I use to work to somewhere local to our home,  and took our Nissan to have Good year Tires put on it.  It's a Maxima, so we wanted the performance Goodyear tires that came on the car put back on the car. (This has been back several months ago Late winter 2017 early spring, so the delay in writing a review was based on business and life events that took priority, but i felt it important that potential customers know what happened)  The price for the tires and installation was competitive with other stores, but the attack of the "YOU NEED THIS, YOU NEED THAT" was rude and overbearing.  The tech that worked on the car had not put something back on it right, and we had to take it back the next day.  The RUDE manager, acted like I had done something to the car.  In fact they were upset because I did want them to touch anything else but the tires.  My car, My money and the Customer should always be right.  I was told to not go to Mathis, if I had to push my car or truck, to push it past any Mathis Goodyear Store.  Next Time I will listen.  Not only did you lose my return business, but many others.   Stop trying to shove something not asked for down the customers throat.

 8 years ago (14-11-2017)

If you want to be taken advantage of, and put into dangerous situations by greedy assholes who assume you don't know any better, you should absolutely bring your car here.

On Friday, Aug 18 I walked out of work to find my driver's side rear tire completely flat due to a large nail I must have run over on my way to work. One of the guys at work helped me put my spare on and told me "not to let anyone tell me it couldn't be patched" because it was an easy patch. I wasn't worried, because I have driven a crappy car for most of my life, and I've never felt like I was being up-sold or taken advantage of by an auto shop.

 I live in Midtown and really did not want to have to drive all the way home on my spare, plus I was going out of town early Saturday morning and I definitely didn't want to leave it on the spare over the weekend.

I was worried that since it was so late no one would be able to fix it. Luckily, Mathis Tire & Auto was open until 7. I took my car by and they said they would fix it. After waiting a little over an hour one of the employees asked me to come out and look at the tire. He said there was no way to patch the tire, and that my tires were so bad he recommended replacing three of them (one of them was brand new, or I'm sure he would have suggested I replace them all).

My car is still under warranty, so my tires are inspected and rotated as part of my regularly scheduled maintenance, and this was the first time I had heard anything about my tires being bad. I asked him if there was absolutely no way to patch, or plug my tire at all, he repeated that there was absolutely nothing he could do, and that I needed three new tires. The thing is, I knew he was lying, and there was nothing I could do about it. I felt so powerless, because I really did not want to drive all the way home and wait over night to get this fixed, especially since I had a ton of things to do. 

I told him to take my car off the lift and I made the slow journey home. I took my car to Gateway Tire early Saturday morning and they fixed it in 15 minutes at no charge. They told me they couldn't believe anyone would claim it couldn't be patched because the nail was nearly dead center. 

I will never waste my time here again, and if you don't want to be completely disrespected I would recommend you avoid it as well.

 8 years ago (25-08-2017)

I had some very bad experience with Mathis. It all started with Diagnostics of some dashboard lights on my car. I had ABS, VSA & Brake lights turned on. Mathis diagnosed them and said Speed sensors need to be replaced and alignment needs to be done. I've got alignment done first and after a month I went back to them to get the Speed sensors replaced.  I've asked the at least 10 times if the replacement will fix all the 3 lights and they confidently said YES. 

After getting it replaced, they said the lights need to be manually reset as they don't have the computer for that and they don't know Honda cars needs to have that. I have got the reset done from other auto service company and the light came back after driving couple of minutes.

When I got back to Mathis, they said it needs to be reprogrammed that too from Honda dealer itself. I spent $130 with Auto nation Honda just to know that reprogramming doesn't apply for the error codes I have on my car. 

This time as I had Honda report, they replaced with Honda sensors and were able to reset lights (not sure how they did this time). But the lights were coming back. Then they said it could be because of issue with rings in the axle which they didn't find during initial diagnostics. 

When I went to pick up the vehicle, their behavior was rude. I have asked them to document what their findings are and they didn't do that. Rather upon asking they wrote just 4 words on a plain paper (not even a Mathis letter head). I don't know how professional it is. For the rest of our questions, they were not even interested in answering

 8 years ago (11-07-2017)

Very nice guys and very quick service. Robert was great and very helpful. He talked to me about the importance of getting 4 new tires. He was great! Thanks so much!

 8 years ago (28-04-2017)

My Honda needed a lot of work done and its gonna be expensive, but Derek helped me out alot with getting payment plans set up and my car was ready within a few hours. I will definitely be back!

 8 years ago (22-08-2017)

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