Mattress Firm Alliante

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Address: 6512 N Decatur Blvd Bldg. G Ste. #100, North Las Vegas, NV 89131, USA

Phone: (702) 435-9393

Website

State: Nevada

Zip Code: 89131

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Reviews

Returns beware - get everything in writing!

**Update: Added 2 stars because April from corporate bent over backwards to make things right as much as possible!  Thank you!**

So I am not the type of guy to complain.  I'm 13 years into my active duty military career, I've seen and put up with more than my share of frustrations and I typically don't bat an eye.  But what really irks me is lying.  Kevin was a perfectly fine salesman and was very good at getting us "deals" in the up-selling of products.  I know that's all apart of the game. It was a lot of money (~$6k), so we were nervous. As the regional manager (or similar title), he said he was able to do things other people couldn't.  One of those things was the returning of not only our mattress, but the adjustable frame and headboard.  Yes, I know the paperwork said no returns.  I asked for "our special deal" in writing.  Kevin said no, but he'd remember us and would accept the return within the 120 days.  This was very important to us since we were just reassigned from Japan to Las Vegas and we would be without our furniture for another month.  We took him at his word.  After we got our furnitire from the move we believed our own bed was more comfortable (we did a comparison).  Yesterday we went to return our bed, frame, and headboard, right about the 60 day mark.  No dice, only the mattress.  He showed me the paperwork that said no returns on frames.  I reminded him of the discussion we had and his response was "yes, you could have returned the frame, but only after a couple days.  You are way passed that."  Obviously we weren't told that bit of info and he had no interest in any returns beyond the mattress.  So now we are at an impasse and I have no control other than to go and warn others about what happened to me.  If we were happy with the bed, I'd have no issue with the experience.  But we weren't and games were played to ensure commission on the sellers part.

 8 years ago (27-09-2017)

Knowledgeable, Friendly and Simple - Couldn't have asked for a better way to shop for a mattress

 10 years ago (10-11-2015)

Just worked with Nate, great guy told him i new what i was looking for he showed me and the wife the mattress, we were pleased he set everything up didnt try to up sale great conversation over all great experience i recommend this place nice quite easy going

 12 years ago (06-07-2013)

I definitely recommend this store! The sales reps are very helpful and friendly. 

 12 years ago (09-03-2014)

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