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Mattress Firm Wake Forest West

  1. North Carolina
  2. Wake Forest Furniture Store

Reviews, get directions and contact details for Mattress Firm Wake Forest West

Mattress Firm Wake Forest West

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Mattress Firm features more than 55 different mattresses from top manufacturers such as Beautyrest, Serta, Simmons, The Dream Bed and more. We carry specialty mattresses and bedding products incorporating the latest sleep technology, including pressure relieving memory foam mattresses. Enjoy same-day or next-day mattress delivery nationwide and rest assured with our ​120 night sleep happy guarantee!

Address: 11817 Retail Dr, Wake Forest, NC 27587, USA
Phone: (919) 569-0004
State: North Carolina
Zip Code: 27587


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Reviews
I went in and Beatrice was the nicest person to work with. She was not pushy at all and very nolegable about the products. She really really helped me get the best deal and trust me I did my research even while sitting there and came back the next day even after comparing. The delivery was made when it was supposed to and they went Bovr and beyond their duties when delivering my new bed and extras. Everything turned out great. Nothing was damaged. Bed sleeps great. To anyone prior that complains that the "store" doesn't have a warranty normally they don't it is the mattress company that does which is generally a 10year warranty. The store will however assist with helping you get your claim together. I would recommend this location over others. I have been to others and not been happy with customer service. This store is on point.
8 years ago (07-07-2017)
I regret to inform, but believe other customers need to know about the incompetent, non responsive management of this store. It has been over 5 months that the management of Beatrice, Donna, and Keith at the Wake Forest store have asked me to be patient as they try to sort out incorrect charges to a credit account they opened that I never used. I have original documentation of all invoices and a cancelled check to demonstrate that I have paid in full, and continue to get statements of charges, and late fees. While I appreciate that the team recognizes the error and wants to correct it... I continue to be harassed for payments. I have now sought legal advise. I wish someone would have warned me before I walked into this store that Mattress Firm does not equip their staff with adequate training and support to complete large financial transactions. FYI. The mattress is great, but this experience has caused more sleepless nights then it is worth.
8 years ago (28-10-2016)
Bea and Donna were excellent sales women. They went above and beyond to make sure I has a wonderful shopping experience. They were very knowledgable about their inventory.
9 years ago (17-08-2016)
The salesperson was excellent, the buying process easy, will not stand behind their product. I bought a mattress from them for each of my twin boys. On delivery we noticed 1 had a dip in it and asked the delivery man about it. He stated that b/c they are stacked that sometimes happens and would go away after it settles. When it did not, we called the warranty dept and they sent an inspector out to measure the dip. He did and indicated that it looked defective and we would hear from them soon. After 3 weeks of no contact I called back and they said it was 1/8 of 1" in tolerance and they would do nothing about it. I called their corporate office and they said sorry you'll have to live with it. Could have been a good experience, but they could care less as a company after the sale. I wish I had googled them before shopping and seen their complaints.
10 years ago (23-01-2015)
Nice store and friendly staff. Best to go when they have sales.
10 years ago (27-05-2015)
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