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Mazzio's Italian Eatery

  1. Bartlesville
  2. Bartlesville Italian
  3. Bartlesville Pizza

Reviews, get directions and contact details for Mazzio's Italian Eatery

Address: 511 SE Washington Blvd , Bartlesville 74006, OK, US
Phone: (918) 335-5555
State: OK
City: Bartlesville
Zip Code: 74006


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Reviews
We had the new Mexican Quesopizza. The pizza was good, the salad bar was okay. It was a Friday night and they weren't very busy. Maybe 6 other tables besides us. They looked to be fully staffed, yet the floor needed to be swept, tables needed to be bussed, and fountain drink machine had empty soda flavors. It had been a while since we had been there to dine in and it will be a good while before we dine in again.
I was in this Mazzios yesterday and the Salad Bar looked amazing the salad bar person his name is Andrew he was Cleaning it and adding more stuff to it… i told him it looked great and everything tasted awesome he’s very respectable young man. He told me thank you for coming in….
Went for the lunch buffet. The staff did a great job keeping fresh pizzas coming out for everyone. The salad bar was nice and tended to on a consistent basis!Food: 5/5
Delivery order. Calizone was completely undercooked and the cheese sticks were actually missing some from the box. Second time this has happened. Probably done with them after this. Customer service was rude and acted like I shouldnt be complaining. the replacement delivery was fine, but almost two hours from the first time I called.
Held my daughters 3rd birthday here. Staff was great seemed like they might have been short handed but you wouldn't know from the smiles on their faces and the communication they kept between themselves and the customers.Food: 5/5
I ordered the 5.99 medium pizza at the driver up. Sat for a few minutes while it was made. Paid and was on my way. Very goodFood: 5/5
Thinnest pizza I've ever seen. No alternative options. Very small selection of choices to choose from on buffet line. Only ended up eating 1 slice myself and a small portion of said.Food: 2/5
Unfortunately, I made the mistake of thinking this Mazzios was capable of getting a simple order correct. When I got home, and prepared to eat, I then noticed that I received garlic bread instead of cheesy garlic bread. The rest of the order was correct. Simple mistake? I'd agree. But when I tried to call THIS Mazzios to let them know about the mistake, I quickly learned that there was no way to contact them. Apparently, so many Mazzios across the nation mess up orders just like THIS Mazzios did, that the company uses a national hotline instead. And in no way would the phone rep give me the number. He offered to credit my back money, but I didn't care about the money. My issue was about letting THIS Mazzios know about their mistake so they could improve and continue getting my business. Instead, they will never get my business again since there is no way for them to learn they made mistakes.
They did a great job of keeping fresh pizza available during the buffet, and they have a very nice salad bar.Food: 5/5
We have eaten twice at this location in the past month, prior to that we hadn’t been there in probably a year or more. We’ve had our grand children with us and they like the arcade. The first time we were there I will say they were pretty busy, they were staffed with what looked like 25 year old and under kids. We were in there almost 2 hours due to the fact that every time anybody wanted a refill on pizza we had to wait for them to put more on the buffet, and they acted bothered to have to do that. At one point there was a line of people waiting for forks due to there weren’t any clean forks. We chalked it up to they were busy and having a rough night. We went back this evening, 9/6/22 around 8:30-9:00 with the kids and I don’t think it could get any worse than it was tonight, at least I certainly hope it doesn’t. They were not busy, there were still no clean forks, the young girl who waited on us was extremely ill mannered. We ordered four buffets even though the buffet had closed at 8 PM there was still plenty of pizza out. I stepped off to the restroom and had my significant other deal with this girl waiting on us. When I returned we had two plates and two salad bowls so I asked him where are the kids plates and drinks? He said I don’t know this is all she gave me. I have to walk back up to the register and I had 4-5 very young employees all look at me at separate times and advance on in towards the kitchen, finally the cheerful young girl came back out and rolled her eyes at me and I said these kids need to eat too, she sighed loudly and said I left plates out there then slung two plates at me and walked off as I was saying HEY!! I had to stand there another 2 to 3 minutes at least to wait for somebody else, finally a middle-aged woman kind of limping towards the counter holding onto her jaw and moaning asked if she could help me and I told her yes can I please have 2 cups and straws for these kids, at least she was helpful. Management needs to buy some more forks and then do something about hiring this many kids to work an evening shift without responsible adult supervision or they’re going to run this business into the ground.
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