Member One Federal Credit Union

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Address: 202 4th St NE, Roanoke, VA 24016, USA

Phone: (800) 666-8811

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State: Virginia

Zip Code: 24016

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Reviews

If i could leave no stars i would! I've paid off my loan with Member One YET they still continue ways to screw us! With back interest and fees out the @$$ they will do nothing to help. I've tried multiple times to make payments on the phone with them and they will not accept a payment on the phone. We work full time and have a toddler at home so our time is very extremely limited on weekends to take care of issues especially when it's petty stuff we wouldn't have a problem with if it were any other bank. WARNING they will screw you! They will find a way one way or another!!!!!! I have been a customer for 10+ years with Member One so to them loyalty must not matter to them at all! DON'T WASTE YOUR TIME OR MONEY WITH THIS PLACE OR ANY OTHER LOCATION YOU'LL REGRET IT IN THE END.

 8 years ago (06-04-2017)

I used to think Member One was the best HOwever a recent issue has me changing my mind about using another credit union. I had a check from my sister from Sprint. I cashed it for her, she made it payable to me and I in turn tried to deposit it via the mobile app. it was rejected. When I called up, they said they have a policy not to cash 3rd party checks. First, I did not know that policy, second, my account more than covered it, third, so far I  am out this money. I guess they do not value customers and I will have to do two things change credit unions which is easy and secondly, contact the Board, NCUA and any regulatory agency I have too. If a supervisor just honored it this time and told me going forward that would be okay but as of this writing it has been nothing but disconnected phone calls and now we are waiting for a supervisor to call back, whose name I have. If this is not solved I guess action will be needed.  If they cannot service members in this kind of issue what good are they?

 8 years ago (26-04-2017)

Unlike other lenders you cannot make payments ahead of time on car loans and the representatives aren't very friendly or helpful. Would not recommend financing through this bank.

 8 years ago (24-03-2017)

More than acommodating...I have 3 car loans, business  account,  private account and mortgage..Very knowledgeable and never have had a bad experience. All branches are great customer service..Thank You..

 8 years ago (13-03-2017)

Great, no fees are charged for any of the services. Obviously they have such a high apr on all there loans so you still have to shop around a little for loans. but they really are great, with fast customer service and answering my questions, even if they dont have to do with their services. So glad I bank with them.

 9 years ago (28-06-2016)

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Member One Federal Credit Union

Reviews, get directions and contact details for Member One Federal Credit Union

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